Roadside / Towing Dispatcher

Join Our Team as a Roadside / Towing Dispatcher at Marc's Auto Service!

Are you ready to be the calm in the storm for stranded motorists and a trusted partner to law enforcement and commercial clients? At Marc's Auto Service in Wareham, MA, we’re looking for a dependable and organized Dispatcher to join our team. As the first point of contact, you’ll play a vital role in coordinating our fleet and ensuring timely, professional service. Every day brings new challenges and opportunities to make a difference. Sound like the kind of role you’d thrive in? Keep reading!

What You’ll Do as a Dispatcher

Your day-to-day responsibilities will include tasks that require quick thinking, strong communication, and a knack for organization. Here’s a closer look at what you’ll be doing: - Answer and manage multi-line phone systems and digital dispatch requests from stranded motorists, law enforcement, motor clubs, and commercial clients. - Dispatch appropriate equipment—from flatbeds to heavy-duty wreckers—based on the vehicle type and situation. - Coordinate with drivers using GPS dispatch software to assign the closest available truck and optimize routes. - Monitor active calls and maintain communication with drivers to ensure smooth operations. - Document critical information such as customer details, call specifics, timestamps, and incident reports using dispatch software like Towbook. - Schedule and coordinate vehicle transports and equipment hauling for commercial and private accounts. - Maintain professionalism and composure while handling high-volume calls and time-sensitive situations.

What You’ll Need to Succeed

We’re looking for someone who thrives in a fast-paced environment and can handle the demands of this critical role. Here’s what we’re seeking: - Excellent communication and customer service skills. - The ability to stay calm and make sound decisions under pressure. - Strong multitasking and organizational abilities. - Comfort using computers, GPS mapping, and dispatch software. - A quick decision-making ability to assign the right truck for each call based on vehicle type and recovery needs. - Previous experience in dispatch, towing, logistics, emergency services, or customer service is preferred but not required. - Reliable attendance and punctuality are essential.

Why Join Marc’s Auto Service?

At Marc’s Auto Service, we pride ourselves on being more than just a towing company. We’re a team that values professionalism, teamwork, and quick decision-making to deliver exceptional service to our customers and community. As a Dispatcher, you’ll be part of a supportive environment where every day is different, and your work truly makes an impact.

Position Details

• Location: On-site at one of our Marc's Auto Service facilities in Wareham, MA.
• Schedule: Monday–Friday, 3:00 PM – 11:00 PM.
• Position Type: Full-Time.

Benefits

After 90 days of employment, full-time employees are eligible for: - Health Insurance - Dental Insurance - Vision Insurance - AFLAC Supplemental Insurance - Paid Time Off (PTO)

Ready to Apply?

If you’re dependable, detail-oriented, and ready to take on a fast-paced and rewarding role, we’d love to hear from you! Apply today to join the Marc’s Auto Service team and help us continue to provide exceptional service to our customers and community.