What are the responsibilities and job description for the Transportation Dispatcher position at Amaral Bus Co., Inc.?
Job Title: Transportation Dispatcher
Company: Amaral Bus Co., Inc.
Location: Westport, MA 02790 (In-Person)
Job Type: Full-Time
Compensation: Competitive pay based on experience
About Amaral Bus Co., Inc.
Amaral Bus Co., Inc. is a local, family-owned transportation leader specializing in school bus operations and group charters across Southeastern Massachusetts and Rhode Island. We take pride in maintaining a safe, reliable, and supportive environment for both our passengers and our team.
We are seeking a reliable, motivated, and detail-oriented Transportation Dispatcher to join our team in Westport. If you are a proactive problem solver with strong communication skills and a desire to grow within a dynamic company, we want to hear from you!
Why Join Us?
- Career Growth: We invest in our team! We offer full company-paid training to help you obtain your CDL Class B (with School Bus/Passenger endorsements) and 7D/PTV certificate.
- Comprehensive Benefits: Health Insurance, Paid Time Off (PTO), 401(k), and Retirement plan options.
- Supportive Environment: Work alongside a collaborative, team-oriented group in a fast-paced environment.
Key Responsibilities1. Dispatch & Daily Operations
- Serve as the central point of contact for drivers, clients, and management via two-way radio, phone, and email.
- Monitor live route progress, resolve daily schedule delays or emergencies, and reassign vehicles/drivers as needed to ensure on-time performance.
- Maintain a professional, supportive demeanor while handling high-volume driver radio calls and client inquiries.
- Scheduled split shift 6:00am-9:30am and 12:30pm-5:00pm
2. Scheduling, Charters & Routing
- Manage charter quote requests and generate accurate charter orders and daily route sheets.
- Update route modifications promptly and ensure impacted drivers are informed and prepared before departure.
- Utilize local road knowledge across Southeastern MA and RI to optimize dispatch efficiency.
3. Administrative & Customer Support
- Perform everyday administrative duties, including generating logs, drafting correspondence, and organizing office files.
- Deliver first-rate, professional customer service in person, over the phone, and via email.
- Utilize software tools including Google Workspace and Microsoft Office for daily data entry and tracking.
Qualifications & Skills
- Experience: Prior experience as an Administrative Assistant, Dispatcher, or Office Coordinator preferred.
- Local Geography: Strong familiarity with roads and traffic patterns across Southeastern Massachusetts and Rhode Island.
- Technical Proficiency: Comfortable navigating computer systems (Google Drive, MS Office), email, printers, and radio equipment independently.
- Core Competencies:
- Exceptional time management, prioritization, and multitasking abilities.
- Strong problem-solving skills under pressure in a fast-paced environment.
- Clear, professional written and verbal communication skills.
- Requirements:
- Valid MA or RI Driver’s License with reliable transportation.
- Ability to pass a clean background check (CORI).
- Must hold or be willing to obtain a CDL Class B (with School Bus and Passenger Endorsements) and a 7D/PTV certificate. (No CDL yet? No problem—we provide complete training for the right candidate!)
Pay: $29.00 - $39.00 per hour
Expected hours: 40.0 per week
Benefits:
- 401(k)
- Health insurance
- Paid time off
- Retirement plan
Work Location: In person
Salary : $29 - $39