What are the responsibilities and job description for the Oasis Recreation Manager position at Marc & Rose?
- This position is a safety-sensitive position. Under the law, safety-sensitive positions are defined as positions where the employee operates, repairs, maintains or monitors the performance or operation of a motor vehicle, equipment, machinery, or power tools. Safety-sensitive positions may also include jobs where the tasks or duties required of the employee could affect the safety or health of the employee performing the task or others.
The Oasis Recreation Manager is responsible for overseeing all lifeguard hiring, training, and safety and guest activity programs. Must maintain administrative organization and control labor. In addition, the Oasis Assistant Recreation Manager must attend special functions that are held at the Oasis during holidays throughout the year, attend special private events at the Oasis and assist in F&B operations when needed.
Essential Functions
On a daily basis oversee all lifeguard duties, safety programs and safety audits.
Properly document all safety programs and audits.
Maintain safety levels set forth by Starfish aquatics and other guiding factors.
Help train all new hire lifeguards and ensure they are fit for the position by conducting new hire guard training and overseeing monthly in service training.
Be on the floor with the guards, and food and beverage staff, when working, to ensure that all Resort standards are being met.
Assist other Oasis Managers with special programs throughout the season to promote a fun and safe experience at the Oasis. i.e., 4th of July guest activities like dance contests, special movies, etc.
Assist in food and beverage operation in the absence of the Oasis Operations Manager and/or Oasis Food & Beverage Manager.
Maintain logs and records of certification and ensure that all staff meets the requirements set forth by the Oasis Operations Manager and company Risk Manager.
Manage and direct head guards, recreation trainer, with the Managers assistance and guidance
Assist Human Resources with the recruitment and hiring of lifeguards.
Assist Oasis Operations Manager with tasks and activities while keeping labor in line with budget.
On a regular basis (monthly), hold departmental meetings and attend resort meetings on a weekly basis as needed.
Explain and implement the resort service standards to ensure that they are understood and ensure that everyone is living up to the resort’s expectations.
Ensure that StarGuard (or equivalent assessment provider) evaluations must always have at least a “4 star” rating.
Perform Lifeguard, Lead Lifeguard and any other positions’ responsibilities, as necessary.
Coordinate and implement Safety Audit schedule with Oasis Operations Manager throughout the season.
Be able available to work nights holidays and weekends.
Be flexible and knowledgeable in all areas of the Oasis Recreation/Food & Beverage program so one can perform those duties without question if needed.
Comply with the Arizona Grand Resort HEARTfelt culture (Vision, Values & Standards) of conduct as set forth in the resort communications.
Any other tasks as assigned by the Oasis Manager and/or the General Manager.
Qualifications
Education: High School diploma or graduation equivalent. Bachelor Degree Preferred.
Experience: Prior lifeguard experience /public or private
Certificates or Licenses: Lifeguard Trainer Certification, Maricopa County Food Service Worker
Card and Arizona Title IV Alcohol Certification
Knowledge, Skills, And Abilities
Clerical/Organizational skills
Starfish Aquatics Lifeguard Trainer
Strong Aquatics/safety background
Excellent customer service and communication skills
Ability to work effectively with a variety of people
Ability to stand for long periods of time, assisting guests
Ability to work outside in all weather conditions
Ability to memorize and perform Resort Standards
Personal Characteristics
Behaves ethically
Communicates effectively: Speaks and listens in a clear, thorough, and timely manner, effectively reading and writing, using the English language
Professional Appearance: Exhibits an appearance appropriate for our resort, specific grooming standards are available for review in People & Culture.
The Arizona Grand Resort & Spa’s leaders and team members believe each guest should be treated with respect and professionalism. We create a genuine experience, enticing our guests to return again and again. In order to be successful at The Arizona Grand Resort & Spa, team members must share both our Purpose (Making Space for Genuine Hospitality) and Pillars (Hands On & Heartfelt, Sincere & Focused, Collaborative & Curious, and Conscientious). This includes possessing and demonstrating a high level of courtesy and respect for both internal and external guests. Our fun, friendly and enthusiastic team members treat every guest as if they were our only guest. A true customer focus is essential to success with our property.