What are the responsibilities and job description for the Housekeeping Supervisor position at Marc & Rose?
Summary Of Position
The Housekeeping Supervisor is responsible for overseeing daily housekeeping operations, ensuring guest rooms and public areas meet property standards of cleanliness and presentation, supporting and coaching housekeeping associates, and providing warm, welcoming, genuine, efficient, resourceful, and heartfelt care to our guests and associates. Coordinates with all resort departments to meet The Scott Resort & Spa's safety, cleanliness and quality standards. An ideal candidate for this role is highly motivated with a sense of urgency, compassionate and proactive, is bilingual in English and Spanish and has previous experience using property maintenance systems such as HotSOS and HotSOS Housekeeping.
Essential Functions
Education: High School diploma or graduation equivalent required.
Experience: A minimum of six (6) months to one (1) year in a housekeeping supervisory position, preferred.
Certificates or Licenses: Certification in sanitation, chemical usage or safety preferred.
Knowledge, Skills, And Abilities
Attendance as scheduled is a critical element in all positions at The Scott Resort & Spa.
The Scott Resort & Spa’s leaders and associates believe each guest should be treated with respect and professionalism. We create genuine hospitality, enticing our guests to return again and again. In order to be successful at The Scott, team members must share both our Purpose (Making Space for Genuine Hospitality) and Pillars (Hands On & Heartfelt, Sincere & Focused, Collaborative & Curious, and Conscientious). This includes possessing and demonstrating a high level of courtesy and respect for both internal and external guests. Our forward thinking, fun, friendly, engaging and enthusiastic associates treat every guest as if they were our only guest. A true customer focus is essential to success with our property.
The Housekeeping Supervisor is responsible for overseeing daily housekeeping operations, ensuring guest rooms and public areas meet property standards of cleanliness and presentation, supporting and coaching housekeeping associates, and providing warm, welcoming, genuine, efficient, resourceful, and heartfelt care to our guests and associates. Coordinates with all resort departments to meet The Scott Resort & Spa's safety, cleanliness and quality standards. An ideal candidate for this role is highly motivated with a sense of urgency, compassionate and proactive, is bilingual in English and Spanish and has previous experience using property maintenance systems such as HotSOS and HotSOS Housekeeping.
Essential Functions
- Supervise and support housekeeping staff to ensure guest rooms and public areas meet cleanliness and brand standards
- Conduct daily room inspections and ensure quality assurance procedures are followed
- Assign daily boards, projects, and special cleaning tasks to team members
- Train housekeeping staff on cleaning procedures, safety standards, and guest service expectations
- Coach and mentor team members to support performance, productivity, and professional growth
- Monitor inventory levels and assist with ordering housekeeping supplies, linens, and amenities
- Coordinate with Front Desk and Maintenance departments regarding room status, guest requests, and maintenance issues
- Utilize email communication, Opera PMS, and HotSOS to manage room status updates, guest requests, work orders, and departmental communication
- Ensure compliance with safety, sanitation, and resort policies and procedures
- Assist with attendance tracking and performance management
- Respond to guest concerns and service recovery issues in a professional and timely manner
- Support laundry operations and ensure proper handling of linens and hotel property
- Maintain organization of housekeeping storage areas and carts
- Assist with deep cleaning projects, inspections, and preparation for VIP arrivals or special events
- Promote teamwork, productivity, and a positive work environment within the department
- Ensure staff follows proper chemical handling and OSHA guidelines
- Assist in cleaning rooms or public areas as needed to support operational demands
- Other duties assigned by Director of Housekeeping, Director of Rooms or General Manager.
Education: High School diploma or graduation equivalent required.
Experience: A minimum of six (6) months to one (1) year in a housekeeping supervisory position, preferred.
Certificates or Licenses: Certification in sanitation, chemical usage or safety preferred.
Knowledge, Skills, And Abilities
- Bilingual and able to communicate effectively and respectfully in both English and Spanish.
- Ability to make quick and efficient decisions to benefit the team and guest.
- Ability to use a moderately complex computer system and troubleshoot software problems.
- Knowledge of basic sanitation requirements/controls and applications of relevant chemicals.
- Behaves ethically and honestly
- Communicates effectively: Speaks and listens and engages in a clear, thorough, and timely manner, effectively reading and writing, using both the English and Spanish languages.
- Professional Appearance: Exhibits an appearance appropriate for a four-diamond resort (Specific grooming standards are available for review).
Attendance as scheduled is a critical element in all positions at The Scott Resort & Spa.
The Scott Resort & Spa’s leaders and associates believe each guest should be treated with respect and professionalism. We create genuine hospitality, enticing our guests to return again and again. In order to be successful at The Scott, team members must share both our Purpose (Making Space for Genuine Hospitality) and Pillars (Hands On & Heartfelt, Sincere & Focused, Collaborative & Curious, and Conscientious). This includes possessing and demonstrating a high level of courtesy and respect for both internal and external guests. Our forward thinking, fun, friendly, engaging and enthusiastic associates treat every guest as if they were our only guest. A true customer focus is essential to success with our property.