Operations Manager

Seeking an experienced and results-driven Operations Manager to oversee security operations throughout New York City. This position will be responsible for managing daily operations, supervising security personnel, maintaining strong client relationships, and ensuring consistent service delivery across assigned accounts.

The ideal candidate will have substantial experience managing security operations in a unionized environment, including working with union employees, understanding collective bargaining agreements, addressing employee relations matters, and ensuring compliance with applicable labor requirements.

This is a hands-on leadership role that requires strong organizational, communication, and problem-solving skills. The Operations Manager will serve as a key point of contact for clients, field supervisors, and security officers while supporting the company's continued growth in the New York City market.

Essential Duties and Responsibilities

• Oversee daily security operations across multiple client locations throughout New York City.
• Ensure adequate staffing, scheduling, and coverage for all assigned security accounts.
• Monitor site performance and ensure security officers meet company and client expectations.
• Conduct regular site visits to evaluate operations, officer performance, uniform standards, and compliance with post orders.
• Develop and implement operational procedures to improve efficiency, accountability, and service quality.
• Respond to operational emergencies, staffing shortages, client concerns, and other issues requiring management intervention.
• Work closely with senior leadership to support business growth and operational objectives.

Union Employee Relations & Labor Management

• Manage and support a workforce that includes unionrepresented security officers.
• Maintain working knowledge of applicable collective bargaining agreements (CBAs), including provisions related to wages, benefits, overtime, scheduling, seniority, leave, and disciplinary procedures.
• Ensure scheduling, payroll practices, and employee management decisions are consistent with applicable union agreements and company policies.
• Serve as a management contact for union employees and assist with resolving workplace concerns and disputes.
• Partner with Human Resources and senior leadership on employee relations matters, including grievances, disciplinary actions, attendance issues, and performance concerns.
• Participate in union meetings, grievance proceedings, and labormanagement discussions as needed.

Staffing, Scheduling & Workforce Management

• Oversee scheduling and staffing for assigned accounts, ensuring appropriate coverage at all times.
• Coordinate with recruiting and HR to address vacancies, hiring needs, and employee retention.
• Monitor attendance, overtime, callouts, and staffing trends.
• Ensure staffing practices comply with applicable labor agreements and company policies.

Compliance, Training & Risk Management

• Ensure security personnel maintain all required New York State and New York City licenses, registrations, and certifications.
• Monitor compliance with applicable security regulations, company policies, client requirements, and contractual obligations.
• Coordinate with HR and management to ensure required employee training and documentation are completed.
• Ensure officers understand and follow sitespecific post orders, emergency procedures, and reporting requirements.
• Review incident reports and assist with investigations involving employee conduct, client complaints, and securityrelated incidents.
• Identify operational risks and recommend corrective actions to minimize liability and improve service quality.
Qualifications & Experience
• Minimum of 5 years of experience in security operations, preferably in a management or supervisory role.
• Demonstrated experience managing security officers in a unionized environment is required.
• Strong understanding of collective bargaining agreements and union employee relations.
• Experience handling employee grievances, disciplinary matters, attendance issues, and workplace disputes.
• Knowledge of New York State and New York City security licensing requirements.
• Experience managing multiple security accounts or locations is strongly preferred.
• Previous experience with staffing, scheduling, payroll review, and overtime management.

Equal Opportunity Employer