What are the responsibilities and job description for the Customer Service Representative position at Marathon Medical?
Marathon Medical is seeking a Customer Service Representative to join our growing operations team in Brownwood, Texas. This role serves as a key connection point between our customers, supply chain partners, and internal teams, ensuring orders are processed accurately and that every interaction reflects Marathon's commitment to service and reliability. The ideal candidate is organized, proactive, and committed.
Overview:
We are looking for individuals that possess drive and initiative. Someone who will connect with our mission of serving the Veteran patient. As a Service Disabled Veteran Owned Small-Business (SDVOSB), we recruit candidates that will go above and beyond for our veteran community. This will allow you to experience the challenges, rewards, and opportunities of working for one of the country’s largest Service-Disabled Veteran Owned Small-Businesses.
Expectations:
Our environment is fast-paced and mission-driven. If you're looking for a career where you can learn and grow within a well-established organization, this opportunity is for you.
Responsibilities:
- Answer customer inquiries via phone or email
- Serve as the primary point of contact for customers regarding order-related inquiries, concerns, and issues.
- Be the primary point of contact for key accounts and build long-term relationships with customers
- Ensure the timely and successful delivery of communication according to customer needs and objectives
- Investigate and resolve inquiries within scope and escalate appropriately as needed.
Preferred Qualifications:
- Microsoft Office skills (Excel, Word, Outlook)
- Basic Data Entry
- Basic Computer Skills
Job Type: Full-time | Monday - Friday | 7:30 a.m. - 4:00 p.m. | In-Person
Job Type: Full-time
Pay: $18.00 per hour
Benefits:
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Work Location: In person
Salary : $18