What are the responsibilities and job description for the Business Development - Service Coordinator position at Maplecrest Ford?
Join Maplecrest Ford as a full-time Business Development - Service Coordinator and become a crucial part of our daily operations, customer service functions, and continued growth.
This position earns $42,000 - $46,000/year. Company-wide benefits include health, dental, vision, life insurance, a 401(k) plan, paid vacation, career advancement opportunities, and employee discounts on vehicles.
We offer comprehensive training and a diverse, inclusive environment to support dedicated applicants in building a long-term career. If you want to be a part of our Mendham, NJ team, apply today.
WHAT TO EXPECT
As a Business Development - Service Coordinator, you provide excellent customer service and support sales growth for our mobile automotive service and PDEL (Pick-up and Delivery) departments. If you're highly communicative and committed to the customer experience, you could be the right fit. Here are a few of your responsibilities:
- Make outbound calls, texts, and emails to current and potential customers to answer questions, resolve concerns, and confirm appointments
- Coordinate mobile visits and PDEL activities, including scheduling, routing, and dispatching technicians
- Supervise mobile technicians, perform service writing duties, and maintain parts inventory to optimize service workflow
- Track daily performance metrics, such as appointments booked, services completed, add-ons sold, and job revenue
- Maintain detailed records of customer interactions and conduct post-repair follow-ups
- Reschedule "no-show, not completed" appointments
- Collaborate with service management to develop dealership growth strategies and promote maintenance plans, extended warranties, and other special offerings
- Conduct online research to find Ford vehicles and inventory from open recalls, small fleets, and used car centers
- Participate in training opportunities and maintain CSI at or above dealership standards
YOUR SCHEDULE
You work Monday through Friday, from 7:30 am to 4:30 pm.
REQUIREMENTS
- Proficiency with computers and various software
- Excellent organizational, multitasking, and time management abilities
- Strong communication, persuasion, and customer service skills
- Proactive problem-solving skills with an ability to learn and adopt new techniques
- Ability to manage, optimize, and grow processes
Preferred Qualifications:
- Automotive service experience
- Call center experience
- CDK experience
APPLY FOR A CAREER HERE
We conduct our business with integrity, honesty, and attention to detail to earn the trust and loyalty of our customers, co-workers, and community. We achieve this by employing individuals who understand the importance of delivering a superior experience to every customer every day.
Support our local automotive dealership as a Business Development - Service Coordinator. Apply with our short initial form.
Must have the ability to pass a background check.
Salary : $42,000 - $46,000