What are the responsibilities and job description for the Service Business Development Representative position at TOWNE TOYOTA?
We are currently looking for a motivated team member in our Service Business Development Center. Successful candidates will have ability to multi-task, be a team player, and have a pleasant personality. If you are a customer service professional looking to further your career with an established and respected automotive dealership organization, join our team at Towne !
We offer a supportive environment, great benefits and an unlimited income earning potential..
WE OFFER:
- A supportive environment & a motivated atmosphere
- Competitive wages
- 401K Retirement Plan
- Health Insurance
- Vision insurance
- Dental insurance
- Paid Vacation
- Paid training
ESSENTIAL DUTIES:
- Answer all incoming phone calls and schedule a service appointment.
- Making outbound calls
- Log all Customer comments.
- Field inbound calls; generate service appointments with existing customers.
- Schedule follow-up contact if no appointment is made.
- Reschedule no-show Customer appointments.
- Follow up with Service Department to determine if appointment was kept and the outcome.
- Schedule future contact as needed.
- Generate emails according to a pre-determined timeline to automatically schedule follow-up reminders for next contact.
- Contact Customers based on current marketing initiatives.
- Respond to Customer website requests.
- Contact Internet Customers via email and phone to schedule a service appointment
REQUIREMENTS:
- High School Diploma or equivalent.
- Outgoing personality with expertise at developing relationships (i.e., a "people person")
- Previous experience with phones or Telemarketing experience in the following fields: automotive, business development, customer service, highly preferable.
- Excellent follow up skills
- Previous sales experience, including inside sales, outside sales, retail sales is a plus.
- Demonstrate a professional, enthusiastic, and friendly attitude at the first point of contact with any potential client/customer.
- First-class verbal, written and communication skills including the ability to initiate dialogue with BDC Manager and communicate effectively and efficiently.
- Organized, multi-tasked, self-motivated with the ability to work effectively as part of a team or on individually-assigned tasks in a fast-paced, dynamic environment where superior time-management and prioritization skills are essential and required.
- Able to sit and work at a computer keyboard for extended periods of time
- Preferable knowledge of working Microsoft Word, computer literate/knowledge, data entry skills
If you are experienced in giving exceptional customer service, have excellent communication skills, and want to build a career as a customer service representative working with exciting new products, we look forward to talking with you.
Job Type: Full-time
Pay: $40,000.00 - $60,000.00 per year
Work Location: In person
Salary : $40,000 - $60,000