What are the responsibilities and job description for the Human Resources And Safety Assistant position at Maple Leaf Farms?
Primary Job Duties:
· Interacts with customers via telephone, email, online chat, or in person to provide support and information on products or services.
· Collects and enters orders for new or additional products or services.
· Fields customer questions and complaints; when the issue is beyond the representative's knowledge, forwards to the assigned specialist or other appropriate staff.
· Ensures that appropriate actions are taken to resolve customers' problems and concerns.
· Maintains customer accounts and records of customer interactions with details of inquiries, complaints, or comments.
· Performs other related duties as assigned.
Required Skills/Abilities:
· Excellent communication skills including active listening.
· Service-oriented and able to resolve customer grievances.
· Proficient computer skills with the ability to learn new software.
· Proficient in Microsoft Office Suite or related software.
Education and Experience:
· High school diploma or equivalent.
· Customer service experience required.