Ocean Operation Coordinator

Job Title: Ocean Operation Coordinator

Job Type: Full Time, 40 hours per week

Salary: $42,000.00 - $60,000.00/year, depending on experience.

Report to: Operations Manager

Location: Bellevue/Redmond, WA

At Maple Lane Logistics Inc., we’ve been delivering hassle-free freight forwarding solutions globally since 2019. Our team is built on Efficiency, Commitment, Honesty, and Diligence. Our goal is to uphold customer service standards that promote ethical and professional practices in the worldwide supply chain.

This job posting is for our US office (Maple Lane Logistics (USA) Inc. located in the Bellevue/Redmond area.

What we’re looking for…

We are seeking candidates with 1–3 years of experience in the ocean freight and logistics import/export industry, including experience with CY/CY, CY/Door, intermodal, and drayage shipments. The ideal candidate will have strong attention to detail, effective time management skills, and excellent written and verbal communication abilities. You must be comfortable working in a fast-paced, deadline-driven environment while collaborating as part of a team. We are looking for someone with strong follow-up skills, solid organizational abilities, and professional email communication skills. The Freight Forwarder is primarily responsible for ensuring the proper and timely movement of international and/or domestic shipments while maintaining accuracy, compliance, and high service standards.

About the Position

Duties and responsibilities include the following (other duties may be assigned):

• Handles and owns the entire shipping process of assigned shipments.
• Tracks, traces, and updates the status of shipments on a daily basis.
• Prepares, compiles, and sorts documents for data entry.
• Transfers information from email instructions and a variety of shipping documents into MS Excel spreadsheet, Company system, and cloud files.
• Ensure accurate and timely data entry into our system (GoFreight).
• Maintains effective communication with customers, vendors, overseas agents, other Maple Lane offices, and co-workers through a high volume of e-mails, phone calls, and verbal contact.
• Prepares shipping documents before sending to customers.
• Monitoring of reports on a daily basis.
• Ensure accurate and timely billing to customers.
• Meets key performance indicators to support the department, branch, product, and overall company goals.
• Understands the operational process flow and constantly seeks improved ways for efficiency.
• Protects confidential information of all customers and the Company

Qualifications

• Attention to detail and ability to perform repetitive tasks with a high degree of accuracy.
• Strong working knowledge of Microsoft Office
• Excellent organizational and customer service skills.
• Outstanding time management and prioritization skills.
• Must be flexible with work schedule as occasional overtime may be required based on shipment deadlines.
• Ability to multi-task effectively.
• Requires minimum supervision.
• Ability to work under pressure.
• No OPT or SPT sponsor.
• Excellent computer skills

Education & Experience

• 1-3 years of ocean freight forwarding experience
• Degree or Diploma in logistics, supply chain management, business, or related field (preferred).
• Experience dealing with a high volume of data entry.
• Reading and writing proficiency in a second language (preferred)

Work Environment

• This is an in-office role at our Bellevue/Redmond location
• Fast-paced logistics environment requiring attention to detail and strong communication skills
• Growth opportunities: Opportunities for advancement as the company continues to grow

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. While performing the duties of this Job, the employee is regularly required to sit for long periods of time and requires the ability to speak and hear. Specific vision abilities required by this job include close vision for data entry.

Maple Lane Logistics is an Equal Opportunity Employer.

Benefits:

• Dental insurance
• Flexible schedule
• Health insurance
• Paid time off
• Referral program
• Vision insurance