Operation Support Lead

At 1-800-GOT-JUNK?, our motto is “Want More, Work Happy”. We get it. You’re adventurous, driven and live happy. You want more than a job. You’re looking for a rewarding career with a growing company. You want to grow, develop and always be better.

The Portland North 1-800-GOT-JUNK? franchise location is seeking a candidate that possesses the leadership traits necessary to support an exceptional customer experience through efficient operations, collaboration, and problem-solving skills.

Operations Support Lead

Woodinville, Washington
$26-$38 / hr. all-in with base pay ($23-25 / hour), daily tips, & bonuses paid on every paycheck

The primary responsibilities and focus of this role are operational oversight, business management, and KPI accountability. In addition to strong leadership skills and results orientation, the ideal candidate must demonstrate: 

• Customer Service: Most days, you will be on the trucks alongside our Truck Team Members servicing our customers & increasing your sales skills

• Sales: You will be a sales leader, helping our truck team members sell our services to customers throughout the area.

• Dispatch/Operations: You will run the routes for the franchise’s Truck Team Members to ensure on time service is provided to all our customers

• Data Entry: You will assist in entering data for daily books/cash reconciliation as well as certain operational tasks 

• Morning Meetings: Prior to our truck team members hitting the road in the morning, we hold a quick, interactive morning meeting that includes reviewing sales numbers as well as coaching & role plays.

Candidate must also possess:

• An ability to build a positive & inclusive culture

• An ability to adapt & understand the company’s vision and align to business systems that support performance goals

• An ability to coach & hold others accountable

• An ability to motivate and inspire to affect the actions of others to get results

• Strong self-management and organization skills to balance workload

• An efficiency utilizing existing resources with a passion toward profitability

Qualifications:

• Has a valid Driver License & 3 years of good driving record

• Ability to lift 50lbs consistently throughout a full shift

• 2–5 years in sales and/or operation leadership in a service-oriented company

• Experience leading in a fast-paced, customer-driven environment 

• Experience in any of the following disciplines or industries is a definite plus: truck driver, transportation, logistics, delivery driver, construction, customer services, sales, junk removal, moving, warehouse, general labor, grocery, retail, hospitality, restaurants, hotels, coaching.

Additional Perks: 

• ICHRA - Individual Healthcare Reimbursement after 90 days 

• Simple IRA- Retirement Match up to 3%

• Holiday Pay- 3 holidays paid time and a half for hours worked

• Quarterly Cell Phone Stipend-$30 per mo. determined by hours worked

Salary : $23 - $25