What are the responsibilities and job description for the Maple & Ash - General Manager - New York position at MAPLE HOSPITALITY GROUP?
Join Maple Hospitality Group, where culinary excellence meets unparalleled service. Led by renowned restaurateur Jim Lasky and two-Michelin-starred Chef Danny Grant, known for his innovative approach to fine dining, we're building a team of passionate food lovers dedicated to creating iconic destinations.
We believe success hinges on impeccable food, world-class service, and one-of-a-kind dining experiences. As we expand across Chicago, Scottsdale, Dallas, and Miami, you'll find endless opportunities for growth, travel, and continuing education.
Our culture is built on four core principles:
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Generosity: Always give more, exceed expectations.
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Excellence: Deliver exceptional work with unmatched expertise.
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Fun: Love what you do, laugh often, and enjoy the journey.
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Fail Fast: Learn from mistakes, adapt, and keep improving.
What You Will Do
- Resolve any customer or employee complaint
- Accomplish company goals by accepting ownership to assigned tasks, stepping up to take on new and different requests by ownership, and exploring opportunities to add value to the position
- Manage and develop Assistant General Managers and Floor Managers
- Lead and actively participate in weekly Manager and Executive meetings
- Guarantee food quality and 100% customer satisfaction by auditing menu items and delivering exceptional customer service
- Improve operating standards and systems in collaboration with management and corporate team
- Maintain a safe, secure, and healthy working environment by establishing and enforcing sanitation standards and procedures, complying with health and legal regulations, and maintaining security systems
- Review revenue, comps, labor and COGS daily and collaborate with operations team to ensure compliance with owners’ expectations
- Collaborate with the Director of Operations on all restaurant financial plans and budgets
- Report to Director of Operations on operational wins, losses and areas in need of improvement
- Keep up to date on the competition and grow industry knowledge by tracking emerging trends in the restaurant industry, establishing personal networks, and being updated on press publications and articles
- Oversee the managers in their control of purchase and inventory, negotiating prices and contracts, developing preferred supplier lists, reviewing and evaluating usage reports, analyzing variances, and taking corrective actions
- Recruit exceptional staff members and ensure they’re properly trained to execute their job duties above expectations, making sure they understand the company culture
- Review and monitor, with accounting personnel, expenditures to ensure that they conform to budget limitations and work to improve performance
- Focus on hospitality goals and continue to drive generosity within operations
- Monitor restaurant reviews and supervise improvement when needed
- Collaborate with the Human Resources to ensure operators are compliant with company standards and legal requirements
- Other tasks as assigned
Who We Are Looking For
- 5 years of managerial experience in a high volume, upscale restaurant/hospitality establishment
- Warm, hospitable personality who is guest focused; ability to identify and build relationships with important investors and VIP clients
- Experience with P&L and COGS and history of interaction with accounting personnel
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Collaboration with Finance department to set and maintain proper Financial goals
- Excellent leadership skills with staff, managing, and leading FOH staff members and Managers
- Ability to think on your feet and make important decisions with minimal supervision
- Must be able to effectively communicate and relay information
- Polished professional who takes pride in their appearance
- Ability to maintain composure and stay organized in a fast-paced, high-volume working environment
- Adaptive and Flexible to changing software technologies and operations processes
This role requires
- Ability to stoop, reach, bend, climb, walk
- Ability to move equipment and/or product up to 20 lbs.
- Remain stationary for an extended period of time.
- Complete position requirements in a noisy, fast-paced environment
Salary : $100,000 - $135,000