What are the responsibilities and job description for the Policy Services Rep - MA Property (Hybrid) position at MAPFRE?
At MAPFRE, our commitment to care is not just our purpose; it’s the driving force behind everything we do. We care about the things that resonate with the needs of our employees, our customers and the community.
- For Employees: We cultivate an inspiring and dynamic workplace where collaboration and innovation fuel the success of our high-performing teams.
- For Customers: In addition to being Massachusetts’ #1 home and auto insurer, we provide unmatched peace of mind to our customers across the U.S.
- For the Community: Our culture of care extends to impactful community engagement and environmental initiatives locally and globally.
This is who we are at MAPFRE, and we invite you to be part of a movement that cares deeply and acts boldly. Together, we make a difference.
Job Summary
Daily responsibilities include the screening, coding and input of all new business, renewal, endorsement and cancellation transactions within departmental standards. Basic analysis is performed to assure the issuance system entry requirements are met and to identify and resolve any on-line error conditions. Provide customer service based on an assigned agency plan. Must maintain department standards for the position relative to processing speed and accuracy. Analyzes and resolves individual and system generated errors resulting from input, whether the errors/issues result from internal systems, processing with external vendors or Registry systems.
Knowledge, Skills And Abilities
Education: High School or equivalent knowledge or related experience.
Experience: 0 - 1 years.
Knowledge: Little knowledge of the detailed aspects of the job. Some understanding of practices and procedures in a particular field i.e. accounting, claims.
Decision Making: Follows regular, detailed standards and instructions. Applies clearly defined guidelines and procedures in making timely decisions, given the necessary information.
Supervision Received: Works under close supervision; work performance is frequently checked.
Leadership: Works as an individual contributor. Learns the details of the job.
Problem Solving /Operations/Direct Work Involvement: Applies knowledge to help solve routine problems requiring independent thinking with direction.
Client Contacts: Little contact. Routine exchange internally overall. Typically provides or obtains information requiring little explanation or interpretation.
Additional Knowledge, Skills And Abilities
Demonstrated mathematical and analytical skills, as well as attention to detail required.
Must have strong organizational, interpersonal/communication, and time management skills to handle agency contact.
The nature of this position necessitates an employee with excellent customer service and telephone skills.
Thank you for considering MAPFRE Insurance as part of your career journey.
We're proud to be rated "A" (Excellent) by A.M. Best Company. We offer property and casualty insurance, working with over 3,000 independent agents and brokers in 11 states.
