What are the responsibilities and job description for the Overnight Bilingual Call Center Representative position at MAP?
Overnight Call Center Representative
Location: North Richland Hills, TX
Map Communications is seeking dedicated and detail-oriented Overnight Bilingual Call Center Representatives to join our rapidly growing team. In this vital role, you'll provide friendly, professional, and comprehensive support to our diverse client base, which spans medical offices, apartment complexes, and various professional services. This is an in-office position.
We pride ourselves on our supportive, compassionate, and collaborative environment, where teamwork and exceeding client expectations are paramount. If you possess excellent communication skills and computer literacy, we encourage you to apply.
Key Responsibilities:
- Professionally manage a high volume of incoming calls, greeting callers with a polite and pleasant demeanor.
- Accurately gather and relay essential information, ensuring all message details are thorough and precise.
- Verify and meticulously enter information into our system, providing clients with confidence that their issues will be effectively communicated.
Qualifications:
- A welcoming voice and an upbeat, professional tone.
- Strong command of the English language, including excellent spelling and grammar.
- Proficiency in a Windows-based computer environment.
- Ability to type 35 words per minute or more.
- Excellent attendance record.
- Availability to work one weekend day as part of your scheduled 8-hour overnight shifts.
- Must be fluent in English and Spanish
No prior experience is required; we provide comprehensive training in a positive, team-focused environment designed for your success.
Compensation and Benefits:
- Compensation: $19 per hour
- Full-time employees are eligible for a robust benefits package including:
- Employee Stock Ownership
- Comprehensive Medical, Dental, and Vision Benefits
- Paid Vacation
- Traditional 401K with company matching
- Free Life Insurance Policy
- Legal Assistance
Shifts Offered:
- Full Time - 40 hours per week, 8-hour shifts
- Overnight Hours
- Must be available to work a weekend day (Sat or Sun each week)
- Training will last approximately one week. On your second week, you will move to your new set schedule
Map Communications is an Equal Opportunity Employer, committed to providing equal employment opportunities to all applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other characteristic protected by applicable law.
Salary : $19