What are the responsibilities and job description for the Automotive Service Advisor - Lake City Toyota position at MAP Automotive Group?
Job Description:
Acts as a liaison between customers and service department by communicating with customers regarding vehicle concerns, pricing, repair timeline, and expressing customers concerns to the service department.
Job Responsibilities
- Initiates automotive services and repairs by:
- Recording performance problems and services requested
- Verifying warranty and service contract coverage
- Developing estimates
- Writing repair orders
- Maintaining customer rapport and service records
- Ascertains automotive problems and services by:
- Listening to the customer's description of symptoms
- Clarifying issues
- Conducting inspections and test drives
- Checking vehicle maintenance records and service schedules
- Develops estimates by costing:
- Materials
- Supplies
- Labor
- Calculates customer's payment, including deductibles
- Prepares repair orders (RO) by:
- Describing symptoms, problems, and causes
- Outlining required repairs and services
- Obtains approval signatures and enters RO into service database
- Coordinates with customer, insurance, manufacturer, and aftermarket warranties for pricing and approval
- Maintains customer rapport by:
- Explaining estimates and return timelines
- Obtaining customer approvals
- Providing and obtaining contact numbers
- Addressing questions and concerns
- Arranging towing and alternate transportation
- Maintains automotive records by recording problems and corrective actions
- Keeps knowledge current by:
- Participating in educational opportunities
- Reading manufacturer publications
- Maintaining all manufacturer and compliance certifications
- Enhances organizational reputation by:
- Taking ownership of new and unique requests
- Exploring ways to add value to job accomplishments
- Maintains customer satisfaction index (CXI) above district/region standards
Preferred Skills
- Strong customer service orientation
- Effective problem solving
- Focus on quality and accuracy
- High productivity and efficiency
- Experience preparing quotes
- Solid product knowledge
- Proficiency with computers and point-of-sale systems
- Comfort with multi-platform communication (phone, text, email, video)
- Active listening and accurate documentation of verbal concerns
- Clear and concise communication skills