What are the responsibilities and job description for the Automotive Service Advisor - Cumberland CDJR position at MAP Automotive Group?
Cumberland CDJR is looking for an Automotive Service Advisor to join our team immediately! *****This is a Tuesday-Saturday position.
We’re looking for team members who are ready to work, eager to learn, and excited about the opportunity to grow with us. If you want to be part of a fresh, energized workplace where your skills are valued and your career can thrive, we want to hear from you!
What We Offer
- Medical, Dental, Vision, and Disability
- 401K Plan
- Paid time off and vacation
- Paid Training
- Company Provided Uniforms
- Employee vehicle purchase plans
- Long-term job security
- Saturday Lunches
Responsibilities of Service Advisor:
- Oversee service orders and flow of Drive Lane. Ensure that customers receive prompt, courteous, and effective service.
- Take ownership of the customer's experience by carrying out those additional assignments that allow the dealership to leave a positive impression on the customer.
- Provide concierge support for all owner inquiries, whether by phone or in person, to assure the customer does not get mishandled.
- Ensure the daily inventory of technicians' time is consistently sold to service customers.
- Distribute work between technicians efficiently.
- Answer technical questions about vehicle problems, warranties, services, and repairs.
- Maintain Customer Success Index at or above company standards.
- Assist in diagnosing vehicle problems; order parts and tools as necessary.
- Oversee administration of warranty claims as well as training and supervising the service department.
- Reinforces company policies and adheres to company standards.
- Encourages compliance with applicable laws and regulations.
- Maintain a good working relationship with factory(s) and foster positive employee relations.
Qualifications
- Organized and friendly personality
- Demonstrated ability to manage others
- Time management skills
- Fantastic communication skills with your customers
- Professional, well-groomed personal appearance
- Consistent record of service and sales success
- Strong record of positive customer satisfaction results
- Team-oriented and self-motivated
- Able to work with little supervision
- Clean driving record and valid driver’s license