What are the responsibilities and job description for the Help Desk Technician position at MANUTENTION SERVICE?
As a Help Desk Technician, you will be responsible for troubleshooting and resolving technical issues, providing support for hardware and software applications, and maintaining customer satisfaction. You will have the chance to work with various technologies and collaborate with experienced IT professionals to enhance your skills in a supportive and dynamic environment.Responsibilities:Provide first-level technical support for clients via phone, email, or chatTroubleshoot hardware and software issues efficientlyDocument and track support requests in the ticketing systemAssist users with software installations and configurationsMaintain an inventory of IT equipment and suppliesEscalate complex issues to senior technicians as necessaryConduct follow-ups to ensure customer satisfactionStay updated with new technology and support toolsRequirements:High school diploma or equivalent; degree in IT or related field is a plusBasic understanding of computer systems and networksExcellent verbal and written communication skillsStrong problem-solving skills and attention to detailAbility to work independently and manage time effectivelyFamiliarity with Windows and Mac operating systemsCustomer service experience is a plusWillingness to learn and adapt in a fast-paced environment.Do you have a passion for technology and solving problems? If so, you may be the perfect fit for our team!
Salary : $21 - $28