Country Club Servers and Server Assistants

DEPARTMENT: Restaurant and Banquets

REPORTS TO: Food & Beverage Managers (including Events Manager, Dining Manager, Restaurant Supervisor and Events Coordinator)

STATUS: Hourly, Non-Exempt

The Manufacturers’ Golf & Country Club servers are responsible for a la carte and banquet service throughout the Club. Servers will provide hospitality with a smile and do all in their power to create a memorable member and guest experience. They will have a focus on consistency, accuracy, and attention to detail.  They will have the opportunity to work in the Club’s restaurant as well as banquets and events.

SERVER PRIMARY RESPONSIBILITIES

• Provide exceptional level of service to all Members and guests. Follow guidelines and SOP’s in place by management.
• Place orders in the POS accurately and efficiently
• Multitask by serving multiple tables at one time, giving each table the individual attention it deserves
• Run food, bus tables, and reset tables as needed
• Correctly bill members and guests through the POS
• Identify / learn Member needs and respond proactively to their requests
• Provide accurate and consistent communication with all MGCC Management & Team Members and nurture an ownership environment with emphasis on motivation and teamwork
• Learn and understand the steps of service for both restaurant & banquets/events
• Comply with all health and safety regulations
• Maintain a positive disposition with Members, guests, and fellow team members
• Attend and participate in all Food & Beverage trainings and meetings
• Maintain menu knowledge of both Food & Beverage items. Understand food allergies and available substitutes from the kitchen.
• Perform daily side work and cleaning duties.
• Confidence in upselling 

SERVER ASSISTANT PRIMARY RESPONSIBILITIES

• Provide exceptional level of service to all Members and guests. Follow guidelines and SOP’s in place by management.
• Assist servers with tables including but not limited to the following tasks: fill waters, bread service, bus tables, run food, clean and reset tables.
• Identify / learn Member needs and respond proactively to their requests
• Provide accurate and consistent communication with all MGCC Management & Team Members and nurture an ownership environment with emphasis on motivation and teamwork
• Learn and understand the steps of service for both restaurant & banquets/events
• Comply with all health and safety regulations
• Maintain a positive disposition with Members, guests, and fellow team members
• Attend and participate in all Food & Beverage trainings and meetings
• Maintain basic menu knowledge of both Food & Beverage items
• Perform daily side work and cleaning duties.

EXPERIENCE & QUALIFICATIONS

·         Ability to work efficiently in a fast-paced environment.

·         Strong attention to cleanliness and sanitization.

·         Team player with a positive attitude and strong work ethic.

·         RAMP and/or ServSafe valid certification is preferred, but not required

JOB REQUIREMENTS

·         Ability to stand for long periods of time and lift heavy objects.

·         Ability to lift and carry a minimum of 25 pounds

·         Ability to bend, stoop, and reach to perform tasks.

·         Arrive on time, and in proper uniform/hygiene

·         Must have availability for nights, weekends, and some holidays

OTHER

This is not necessarily an exhaustive list of all responsibilities, skills, duties, requirements, efforts or working conditions associated with the job. While this job description is intended to be an accurate reflection of the current job, management reserves the right to revise the job, work schedule, and/or to require that other or different tasks be performed when circumstances change (e.g., emergencies, changes in personnel, workloads, rush jobs, or technological developments).

MGCC MISSION STATEMENT

Manufacturers’ Golf & Country Club follows our original 1887 charter offering fellowship and hospitality in an unparalleled estate setting. With an eye to the future, we look to our second century providing a memorable country club experience for our members and guests. 

MGCC VISION STATEMENT

Our Club is the place to socialize with generations of family and friends while participating in a variety of sporting and recreational activities. Our Club is our home away from home. 

MGCC GUIDING PRINCIPLES

Fellowship, Excellence, Stewardship, Team, Sportsmanship, & Integrity