What are the responsibilities and job description for the Cyber Help Desk Analyst position at MANTECH?
MANTECH seeks a motivated, career- and customer-oriented Cyber Help Desk Analyst to join our innovative team in Washington, DC.
Help Desk hours of coverage are from 7am to 7pm Monday through Friday. We are looking for a candidate willing to provide coverage from mid-day to 7pm.
Responsibilities But Not Limited To
Help Desk hours of coverage are from 7am to 7pm Monday through Friday. We are looking for a candidate willing to provide coverage from mid-day to 7pm.
Responsibilities But Not Limited To
- Excellent communication skills. The candidate will be required to communicate with geographically dispersed users and vendors.
- Maintain/troubleshoot Windows servers and workstations that host Sentris and SIMs applications.
- Performing Windows System Administrative support to include adding and removing users, monitoring backups, installing software, monitoring metrics, and assisting users daily.
- Learning fundamental operations of commonly used software and hardware equipment.
- Writing and following Standard Operating Procedures (SOPs).
- Partner with customers through the ticketing process, seeing issues through to resolution.
- Identify repeat incidents and escalate to the proper channels (PM, vendor, IT, etc)
- Bachelor’s Degree or equivalent and 7 years in Computer Science or related field
- DoD 8570 IAT Level II Certification required (Security CE)
- Working knowledge of Microsoft Office.
- Ability to utilize Microsoft Office applications for support, reporting and documentation.
- Sentris experience, or complete Sentris training
- Good problem-solving skills: ability to visualize a problem or situation and think abstractly to solve it.
- Strong working knowledge of Sentris
- Strong working knowledge of Microsoft Windows OS, Active Directory and Group Policy
- Strong working knowledge of Microsoft Internet Information Services
- Working knowledge of Microsoft Exchange
- Working knowledge of security processes
- Working understanding of ITIL
- Must be a U.S. Citizen and have a active/current Top Secret clearance at time of hire and be SCI eligible.
- SCI nomination will be submitted upon start.
- Successful completion of all required background investigations, to include drug testing and (if applicable) Counterintelligence (CI) polygraph.
- Must be able to remain in a stationary position up to 75%
- The person in this position frequently communicates with co-workers, management, and customers, which may involve delivering presentations. Must be able to exchange accurate information in these situations.
- The person in this position needs to occasionally move about inside the office.
- The person in this position will need to be able to operate a computer and other office productivity machinery, such as a calculator, copy machine and computer printer.