What are the responsibilities and job description for the Front Desk Agent position at Mansa Hospitality?
The Home2 Suites in Athens, Alabama is looking for a qualified front desk agent to join our team! We are looking for someone with open availability and specifically two (2) A.M shifts and two (2) P.M shifts. Weekend availability is a must.
Home2 Suites Athens, 15763 Braly Blvd Athens, Alabama 35611
Responsibilities:
- Manage front desk operations, including check-ins and check-outs of guests.
- Address guest inquiries and resolve any issues that may arise during the evening shift.
- Maintain accurate records of room availability and reservations.
- Provide excellent customer service, ensuring a positive experience for all guests.
- Handle phone calls with professionalism, demonstrating strong phone etiquette.
- Collaborate with other hotel departments to ensure seamless operations.
- Assist in maintaining the cleanliness and organization of the front desk area.
Experience
- Previous experience in hospitality or a related field is preferred.
- Strong customer service skills with a focus on guest relations.
- Proficient in using hotel management software and front desk systems.
- Excellent communication skills, both verbal and written, are essential.
Physical Demands:
- While performing the duties of this job, the employee will be required to stand for long periods of time; using arms, hands and legs repetitively; handle, or feel objects, tools, or controls; reach with hands and arms; and stoop, kneel, crouch, or crawl.
- May be required to regularly lift and/or move up to 10 pounds and occasionally lift and/or move up to 50 pounds.
- Able to operate in mentally and physically stressful situations.
We are looking forward to hearing from you!