Customer Service Specialist (retail)

Rate: $26.78/hour
Schedule: Monday – Friday, 7:30 AM – 4:00 PM
Location: Camp Pendleton (Federal installation – base access required; federal background check required for clearance)

ROLE OVERVIEW

The Program Specialist performs a combination of customer service, retail support, and light warehouse duties in a retail-style store environment. The role primarily supports walk-in customers and inbound phone inquiries, assists with product location and ordering, and supports basic inventory handling such as receiving, labeling, and stocking merchandise.

This location operates more like a retail counter with light warehouse functions and minimal operational risk exposure.

KEY RESPONSIBILITIES

• Assist walk-in customers and respond to inbound phone calls to support product inquiries and ordering needs in alignment with customer service standards
• Help customers locate products and provide basic sales support using available tools and internal systems
• Resolve customer issues by identifying appropriate product solutions and collaborating with internal team members when needed
• Communicate customer concerns to management for timely resolution and service improvement
• Support order processing, including coordinating with vendors to obtain quotes, expedite orders, and source products
• Assist outside sales representatives as needed
• Receive incoming inventory, verify shipments, label products, and stock shelves
• Pick, pack, and replenish inventory in designated areas
• Operate basic warehouse equipment such as pallet jacks and forklifts (usage may be occasional; certification requirements to be confirmed)
• Apply barcode labels using internal item numbers and purchase order information
• Maintain organized, clean, and safe work areas in accordance with company standards
• Participate in special projects and perform additional duties as assigned

HAZMAT / CHEMICAL HANDLING CLARIFICATION

• Products handled are similar to standard retail cleaning supplies (e.g., bleach, brake cleaner, household chemicals)
• Employees will NOT mix, use, or dispose of chemicals
• Responsibilities are strictly limited to unpacking, labeling, and stocking sealed products
• While some items may be DOT-regulated, exposure risk is minimal and indirect

WORK ENVIRONMENT & SAFETY CLARIFICATIONS

Height Requirements:

• Although general job descriptions reference heights up to 50 feet, this location operates in a retail-style setup
• Maximum shelving height is approximately 16 feet
• No extreme height or elevated platform work is required

Equipment Use:

• Forklift use is possible but not confirmed as a daily responsibility
• No aerial lifts, boom lifts, or bucket trucks are used
• Standard warehouse equipment only

Driving Requirements:

• No company vehicle required
• No CDL required

EDUCATION & EXPERIENCE

• High School Diploma or equivalent required
• Minimum 2 years of customer service experience (inbound/outbound phone support, retail sales, or similar experience required)
• Industry or industrial supply experience preferred

SKILLS & QUALIFICATIONS

• Strong customer service and sales skills required
• Excellent problem-solving ability
• Strong verbal and written communication skills
• Basic computer literacy (email, web browsers, Windows OS) required
• Ability to learn internal systems and processes quickly
• Ability to obtain required internal certifications (e.g., DOT item handling if applicable, forklift authorization if required)

PHYSICAL REQUIREMENTS

• Ability to lift up to 50 lbs
• Ability to stand for extended periods
• Frequent bending, lifting, and stocking activities
• Ability to work in varying environmental conditions (standard warehouse/retail environment)

ADDITIONAL REQUIREMENTS

• Must pass federal background check and obtain base access clearance
• May require access to ITAR and/or CUI-controlled information
• Ability to work in a structured, safety-focused environment