What are the responsibilities and job description for the Customer Service Support Specialist position at Manner Polymers?
Customer Service Support Specialist, Sales Division
Location: On-site McKinney, TX.
Schedule: Monday–Friday, 8:00 a.m. – 5:00 p.m.
Dress Code: Business casual
About the Role
We’re looking for a Customer Service Support Specialist to join our team! This role is responsible for managing day-to-day customer service operations and ensuring our customers receive accurate, timely, and high-quality support. You’ll work closely with our Sales and Manufacturing teams to make sure every order runs smoothly—from production to delivery.
This position reports directly to the Account Services Manager in the Sales Division.
What You’ll Do
- Provide outstanding service to customers by answering questions about pricing, scheduling, and shipping.
- Enter and manage sales orders, update customer data, and schedule shipments.
- Communicate regularly with Sales Account Managers and the Manufacturing team to resolve issues quickly and efficiently.
- Partner with operations to address and prevent quality or delivery concerns.
- Build and maintain positive relationships with customers.
- Set up new customer accounts and maintain accurate records.
- Prepare basic monthly reports and correspondence to customers.
- Help schedule production lines and order raw materials as needed.
- Coordinate with freight carriers to ensure on-time delivery.
What We’re Looking For
- 3 years of customer service or service delivery experience (manufacturing experience preferred).
- Strong communication skills—both written and verbal.
- A proactive, professional attitude with a strong sense of ownership.
- Ability to handle multiple priorities and meet deadlines.
- Strong data entry, organizational, and problem-solving skills.
- Dependable, professional, and detail-oriented.
If you enjoy building relationships, solving problems, and being part of a team that takes pride in excellent customer service, we’d love to hear from you!