Customer Service Support Specialist (Sales Division)

This position is responsible for managing daily customer service operations and ensuring our customers receive accurate, timely, and high-quality support. This positions reports to the Account Services Manager in the Sales Division.

DUTIES AND RESPONSIBILITIES

• Provide outstanding service to customers by answering questions about pricing, scheduling, and shipping.
• Enter and manage sales orders, update customer data, and schedule shipments.
• Partner with operations to address and prevent quality or delivery concerns.
• Build and maintain positive relationships with customers.
• Set up new customer accounts and maintain accurate records.
• Coordinate with freight carriers to ensure on-time delivery.
• Other duties as assigned.

REQUIREMENTS

• 3 years of customer service or service delivery experience (manufacturing experience preferred).
• Strong communication skills—both written and verbal.
• A proactive, professional attitude with a strong sense of ownership.
• Ability to handle multiple priorities and meet deadlines.
• Strong data entry, organizational, and problem-solving skills.
• Dependable, professional, and detail-oriented.

This job description is meant to describe the general nature and level of work being performed; it is not intended to be construed as an exhaustive list of all responsibilities, duties and skills required for the position. Other duties may be assigned, or this job description can be modified or amended at any time.