What are the responsibilities and job description for the Ground Support Crew position at Manna?
About Manna
At Manna, we’re changing how the world receives things — by taking delivery to the skies.
Our mission is simple but ambitious: to make high-speed suburban delivery affordable, green, and safe. We design and build our own aviation-grade drones that deliver food, coffee, groceries, and more — directly from local stores and vendors to people’s doors in just a few minutes.
We’re a team that Drive with Impact, are Safety Focused, and knows that the best ideas come from Team Players who show up as their Authentic Selves. We move fast, we are passionate about what we do, and we’re always pushing a growth mindset to be better — in everything we do.
If you want to build world-changing technology with real-world impact (and have a bit of fun while doing it), you’ll love it here.
Welcome to Manna — where we deliver the future.
Overview
Join Manna's dynamic team as a Ground Support Crewmember at our new US operations in Tulsa!
In this essential role within our live operations, you will report to the Tulsa Operations Supervisor
and play a critical role in the safe and efficient operation of our drones. You will be responsible for
preparing deliveries, supporting flight operations, managing batteries and equipment, and ensuring
our aircraft are ready to safely and efficiently serve customers.
This role is ideal for someone who enjoys hands-on work, takes pride in attention to detail, and
thrives in a fast-paced operational environment.
What You’ll Do
- Prepare customer orders for drone delivery in accordance with operational procedures
- Verify products are correctly packaged and suitable for drone transport
- Load payloads into aircraft delivery systems
- Ensure launch and landing areas remain clear and safe during operations
- Perform quality checks on delivery cartridges, payload containers and operational equipment
- Manage aircraft batteries and charging systems to maintain operational readiness
- Conduct routine inspections of operational equipment and report any issues
- Support site setup, housekeeping and inventory management activities
- Follow all safety procedures, operational standards and company policies
- Work closely with Flight Operators and Supervisors to support daily operations
Why Join Manna?
- Help launch one of the most advanced drone delivery operations in the world
- Work with cutting-edge autonomous aviation technology
- Comprehensive training and development program
- Opportunities for career progression as Manna expands across the United States
- Be part of a fast-growing team shaping the future of delivery
Note: This is an hourly position.
Manna is an Equal Opportunity Employer and is committed to creating an inclusive workplace for
all employees
Required Qualifications
- Minimum age of 18 years
- High school diploma or equivalent
- Valid US driver’s license
- Strong attention to detail and commitment to following procedures
- Strong communication and teamwork skills
- Comfortable working with technology and handheld devices
- Ability to work rotating shifts, including evenings, weekends and holidays as required
- Ability to work independently while maintaining high operational standards
Preferred Qualifications
- Experience in logistics, warehousing, aviation, retail operations or food service
- Experience working in safety-critical or process-driven environments
- Familiarity with inventory management or operational support activities
- Interest in drones, aviation or emerging technologies
Physical Requirements
- Ability to work both indoors and outdoors in varying weather conditions
- Ability to stand and walk for extended periods
- Ability to lift and carry up to 40 lbs
- Ability to bend, reach and perform repetitive operational tasks throughout a shift