What are the responsibilities and job description for the IT Support Specialist position at Mann Lake Ltd?
Mann Lake Bee & Ag is a leading manufacturing company with operations across multiple states, committed to maintaining the highest standards of safety and employee satisfaction. We are dedicated to fostering a safe, healthy, and productive work environment. We are seeking a versatile and dedicated professional to join our Information Technology team as a IT Support Specialist at our Hackensack, MN location.
JOB POSITION – IT Support Specialist
Clarkson, KY
Hourly: $20 - $23 Schedule: Monday - Friday 8am - 4:30pm
POSITION DESCRIPTION
The IT Support Specialist is responsible for installing and maintaining technical systems and troubleshooting common issues related to Internet connectivity, hardware and software, operating systems, and data security management. This role will handle helpdesk tickets that come in via email or phone calls daily and work on projects assigned by the IT Manager.
Essential Duties Include
- Provide frontline support for end-user hardware, software, and connectivity issues, including Windows 11 systems for all MannLake locations.
- Collaborate with team members on tickets, projects, and tasks.
- Troubleshoot and resolve issues related to Microsoft 365, including Outlook, Teams, SharePoint, and OneDrive.
- Support and maintain access and performance for virtual servers, including basic provisioning and monitoring.
- Assist in configuring, maintaining, and troubleshooting network infrastructure components such as switches, routers, wireless access points, and firewalls.
- Deploy and support Windows 11 workstations, ensuring compliance with company security and software standards.
- Ensure all employee onboarding and offboarding tasks are completed on time.
- Set up common user configurations for NetSuite and other MannLake applications as needed.
- Monitor and escalate network or server performance issues to IT Manager
- Document processes, common solutions, and contribute to the IT knowledge base.
- Effectively communicate updates on high-priority projects and tasks to the IT Manager.
- Some travel might be required & after hours as needed
Education, Experience & Skills
- 2 year degree or technical school certification in relevant coursework , or progressive computer experience with equivalent knowledge and skills required.
- 5 years in a technical field with computer industry experience.
- Experience in project planning a plus.
- Strong written and oral communication skills.
- Demonstrate ability to perform mental tasks such as making decisions, learning, thinking rationally and exercising good judgement.
Physical requirements
- Ability to operate a keyboard and telephone.
- Mobility within the work facility.
- Prolonged periods of standing, bending, reaching and kneeling is required.
- Ability to lift up to 50 pounds.
Benefits
- Medical, Dental, Vision and many other voluntary benefits
- HSA (health saving account) with company contribution
- Company paid Life & Long-term disability insurance
- 401k with company match
- Paid time off & Paid holidays
NOTE: Mann Lake LTD is an equal opportunity employer and does not engage in employment discrimination based on race, color, age, sex, religion, disability, ethnicity, national origin, marital status, protected veteran status or any other legally protected classification or status
Salary : $20 - $23