Warranty Technician

Job Description

Warranty Technician

Location: Portage, Michigan (6400 S. Sprinkle Rd, Portage, MI 49002)

Role Summary

The Warranty Technician plays a key role in evaluating customer-returned products, performing detailed inspections, and determining root cause of failures. This position supports problem-solving activities, maintains warranty documentation, ensures compliance with MANN HUMMEL quality systems, and collaborates with internal teams to uphold product integrity and customer expectations.

Main Tasks

Problem Solving & Part Analysis

• Perform visual and physical inspections on customer returns and internal parts.
• Conduct root cause investigations to determine failure mode and verify whether product and process requirements were met.
• Lead problem-solving activities with cross-functional teams.
• Analyze statistical and technical data to validate corrective actions and improvement projects.
• Test parts according to defined standards and document results.
  
  

Quality System Compliance

• Apply solid working knowledge of the MANN HUMMEL Management System (MMS) and customer-specific requirements.
• Lead the MMS Field Failure Analysis (FFA) process.
• Participate in Measurement System Analysis (MSA).
• Maintain the internal MHUS warranty log system.
• Enter field complaint data into SAP QM/WM (Z2) as needed.
• Support internal and external audit activities.
  
  

Product Knowledge & Disposition

• Interpret drawings, FMEAs, control plans, validation test plans, and other documentation to understand all inspection and test requirements.
• Determine product disposition for warranty returns: scrap, hold, return to customer, or escalate for further review.
• Make product disposition decisions as needed (release, scrap, use-as-is, HOLD, etc.).
• Communicate product usage, intent, and requirements to other employees.
  
  

Education & Experience

• High school diploma required; an associate or bachelor’s degree is a plus.
• Minimum 2 years of experience in quality inspection or plastics manufacturing preferred.
  
  

Skills & Qualifications

• Strong analytical and problem-solving skills.
• Working knowledge of Microsoft Office.
• Experience with SAP and Cim Database (CDB) preferred.
• Ability to work independently and manage daily tasks with minimal supervision.
• Clear and professional communication skills; able to provide guidance to others.
  
  

We Offer

• A stable and growing work environment within a global industry leader.
• Opportunities for professional development and advancement.
• Collaborative, team-oriented culture with support from Quality and Engineering teams.
• Competitive compensation and comprehensive benefits package.