What are the responsibilities and job description for the Regional Customer Quality Engineer position at MANN+HUMMEL?
Role Summary
Job Description
This is an Onsite position based at our Distribution Center facility in Fairburn, GA.
No Visa sponsorship is available for this position.
The Regional Customer Quality Engineer represents the customer voice and ensures the respect of the customer specific requirements within the distribution center, and is the interface between customers and other internal functions on quality matters.
Job Responsibilities
Education:
Job Description
This is an Onsite position based at our Distribution Center facility in Fairburn, GA.
No Visa sponsorship is available for this position.
The Regional Customer Quality Engineer represents the customer voice and ensures the respect of the customer specific requirements within the distribution center, and is the interface between customers and other internal functions on quality matters.
Job Responsibilities
- Responsible for leading the customer quality relationship
- Organizes and supports customer´s quality-related visits and audits. In case of an audit finding, organizes the investigation, correction or corrective action and verification
- Proactively visits the customer’s site(s) as needed or requested
- Advise and be the expert on the use of customer specific requirements
- Reviews and submits customer requested documentation such as requalification, data, etc.
- Discuss with customer the PPAP submission requirements in case of changes due to Technical Change Management (TCM) and coordinates the customer PPAP submission
- Manages the deviation process with the customer
- Manages Escalation between multiple sites
- Supports the problem-solving process with the relevant team. In cases of a complaint escalation, reviews and submits the required documentation to the customer and ensures timeliness of submission based on customer’s expectation
- Drives Lessons learned and read-across process
- Tracks the weekly & monthly performance of the distribution center
- Actively participates in continuous improvement /corrective action activities of quality related processes and ensures the right application of Quality tools and expertise
- Trains the relevant functions in the sites/distribution centers of the region
- Evaluates Customers Scorecards and escalates if needed
Education:
- Bachelor’s degree in Engineering, or a related field
- 3 years’ minimum experience in Quality within a Manufacturing and/or Logistics environment
- Team leadership experience
- Expertise in Quality Management Systems, FMEA, PPAP and Statistics
- Strong Problem Solving abilities
- Ability to interpret drawings and requirements for ensuring the adherence to agreed customer requirements
- Advanced skills using Microsoft Office Tools (Excel, Word, Powerpoint)
- Fluent English verbal and written communication skills
- Strong customer-based interpersonal skills
- Lean Six Sigma certification (Green belt or higher)
- Experience using an ERP system (SAP preferred)