Senior Telecommunications Engineer

LEAD COMMUNICATIONS ENGINEER IV to Serve the Agricultural Industry

JOB SUMMARY

MANIFEST Technology is seeking a Lead Unified Communications Engineer IV to support the agribusiness industry in Inver Grove Heights, MN (Hybrid). This senior-level role is pivotal to the organization’s digital transformation, leading the migration from legacy systems to Microsoft Teams Voice and CCaaS platforms like Five9. Key responsibilities include designing scalable telephony architectures, managing PSTN connectivity, and utilizing PowerShell or Python to automate complex operational tasks. The ideal candidate brings over five years of enterprise VoIP experience, deep expertise in SIP and dial plan design, and the professional maturity to mentor junior staff while collaborating with stakeholders in an Agile environment.

Position type: W2 / No C2C

Duration: 7 months with possibility of extension

Location: Inver Grove Heights, MN (Hybrid ~1 day onsite per week)

Pay Range: Market Rate; W-2 / No C2C

RESPONSIBILITIES

• Serve as a senior technical engineer and subject matter expert for Microsoft Teams Voice, telephony infrastructure, and CCaaS solutions (Five9 preferred).
• Lead the design, configuration, and deployment of enterprise-wide unified communications solutions, including migrations from legacy systems to Microsoft Teams Voice.
• Develop and maintain end-to-end Visio diagrams, call flow documentation, and detailed specifications for telephony solutions.
• Collaborate with business stakeholders to gather requirements and translate them into effective voice and collaboration designs that support business goals and processes.
• Develop telecommunications solutions addressing user and departmental needs across multiple business units.
• Administer, monitor, and troubleshoot telephony-related hardware, software, and infrastructure, including QoS, call routing, and trunking.
• Manage and optimize PSTN connectivity, including ISP provisioning, number porting, and circuit management.
• Perform root cause analysis and proactively identify system deficiencies or trends toward failure, recommending improvements for performance and reliability.
• Support ongoing voice modernization initiatives, ensuring high availability, scalability, and seamless integration across platforms and endpoints.
• Apply scripting (PowerShell and/or Python) to automate configuration, reporting, and operational tasks.
• Collaborate with other engineering teams, product owners, and service managers to ensure effective delivery and support of unified communications services.
• Contribute to Agile ceremonies and backlog refinement, continuously improving delivery practices and team efficiency.
• Mentor junior engineers and provide technical guidance, fostering collaboration and knowledge sharing within the voice engineering team.

EDUCATION

• Bachelor’s degree in Information Technology, Computer Science, or related field (or equivalent work experience).

QUALIFICATIONS (Required)

• 5 years of experience in enterprise telephony, VoIP, or unified communications engineering.
• Hands-on experience with Microsoft Teams Voice deployment and administration.
• Experience with Five9 or other CCaaS platforms such as NICE, Genesys, or Cisco (Five9 preferred).
• Strong understanding of TDM, IP-PBX, and VM/UM integration.
• Knowledge of PRI, SIP (station and trunking), H.323, VOIP, analog, and digital telephony systems.
• Experience designing, administering, and troubleshooting dial plans, call flows, and vectors.
• Familiarity with QoS/COS, traffic shaping, packet analysis, and troubleshooting IP voice performance.
• Proficiency with PowerShell and/or Python scripting for automation and system management.
• Proven ability to work collaboratively across business and IT teams to understand not just how, but why and when voice services best support business goals.

ADDITIONAL QUALIFICATIONS (Desired)

• Experience migrating legacy telephony systems to Microsoft Teams Voice in a large, complex enterprise.
• Strong knowledge of networking fundamentals, SIP trunking, and ISP coordination.
• Understanding of cybersecurity principles related to voice systems.
• Familiarity with ITSM/ITIL practices and Agile methodologies (Scrum experience preferred).
• Experience with IVR, ACD, call recording, CTI, and CRM integrations.
• Excellent documentation and communication skills for both technical and non-technical audiences.
• Ability to mentor peers and contribute to a culture of continuous improvement.

NEXT STEPS

• Qualified candidates should APPLY NOW for immediate consideration!
• Please send your resume to dslaymaker@MANIFESTtechnology.net and then text/call David Slaymaker at 507 250 4420.