Full-Time IT Support Specialist

This job was posted by https://www.kansasworks.com : For more

information, please see: https://www.kansasworks.com/jobs/13608059

• Job Classification:**Staff
• Full-Time/Part-Time Status:**Full-Time
• Compensation**Pay Grade 8: Hourly Pay Range: \$16.04 \$24.06
  
  

(\$1,390 - \$2,085 paid semi-monthly)

• Pay Amount:**Pay Grade 8 (Hourly Pay Range: \$16.04\$24.06) (\$1,390 -
  
  

\$2,085 paid semi-monthly)\

Actual compensation offered will be based on the candidates education

and experience and determined within the approved salary range and

available budget. This position is compensated on a salary basis

equivalent to a 40-hour workweek at the hourly rate offered.

• Location:**Main Campus
• Reporting Relationship:**Director of Emerging Technologies
• Job Description:**[IT Support Specialist June
  
  

2026](https://manhattantech.edu/sites/default/files/2026-06/full-time-it-support-specialist-_-job-description-june--2026.pdf)

• Apply Now:**[Employment
  
  

Application](https://manhattantech.edu/employment-application)

Primary Accountabilities

The IT Support Specialist serves as a critical frontline resource for

end-user support across the Colleges desktop computing environment.

Acting as a single point of contact, this role ensures timely,

professional resolution of technical issues while maintaining high

standards of service delivery and system reliability. The IT Specialist

is responsible for initial ticket intake, triage, and escalation to Tier

2 or specialized support staff when necessary, ensuring efficient

workflow and minimal disruption to users. Additionally, the role

supports cloud-based endpoint management through Microsoft Intune and

Azure Active Directory, assisting with device enrollment, compliance

enforcement, and troubleshooting cloud-connected clients to maintain

secure and consistent access across hybrid environments.

Primary Responsibilities

• Provide responsive technical assistance to students, faculty, and
  
  

staff through in-person and remote support channels, ensuring timely

resolution of hardware, software, and access-related issues.

• Triage, sort, and maintain service request tickets using the
  
  

Colleges IT service management system, escalating to Tier 2 or

specialized support staff when appropriate.

• Assist users with password resets, login troubleshooting, and
  
  

account access issues across local and cloud-based systems.

• Install, configure, troubleshoot, and maintain desktops, laptops,
  
  

and peripherals, including performing on-site analysis and

corrective actions to ensure reliable functionality and security

compliance standards.

• Manage cloud-connected clients via Microsoft Intune and Azure Active
  
  

Directory, including device enrollment, policy enforcement, and

troubleshooting hybrid identity issues.

• Collaborate with other IT Staff to maintain a secure and efficient
  
  

desktop computing environment, including adherence to cybersecurity

protocols and access controls.

• Assist with client lifecycle management, including imaging,
  
  

deployment, decommissioning, and surplus preparation of IT assets.

• Provide configuration and support for campus printing systems,
  
  

including PaperCut integration, printer queue management, and user

access troubleshooting.

• Apply basic scripting knowledge to automate routine tasks, improve
  
  

efficiency, and support endpoint configuration.

• Support user onboarding and training initiatives by preparing
  
  

devices, delivering orientation sessions, and assisting with

technology adoption across campus.

• Maintain accurate inventory records for desktop systems,
  
  

peripherals, and general electronic equipment, ensuring traceability

and lifecycle tracking.

• Document all instances of equipment failure, repair, installation,
  
  

and removal in accordance with IT asset management procedures.

• Perform other duties s assigned by the immediate supervisor.
  
  

**Physical Demands**

• Ability to sit, stand, or walk for extended periods of time.
• Ability to climb ladders and work in confined spaces, such as
  
  

crawlspaces, ceilings, or behind walls when performing installations

or maintenance.

• Manual dexterity and repetitive use of hands and wrists for
  
  

operating small tools, computer components, keyboards, mice and

performing cable management.

• Ability to lift, carry, and transport equipment weighing up to
  
  

fifty (50) pounds.

• Ability to read screens and printed materials, and communicate
  
  

effectively in-person, via email, phone, and virtually.

• Ability to work occasional evenings/weekends and attend events as
  
  

required.

**Work Environment**

• Professional and deadline-oriented environment in an educational
  
  

setting.

• Regular Interaction with students, staff and guests.
  
  

**NOTICE OF SPECIAL POSITION OF EMPLOYMENT REQUIREMENTS**

• This position description is not designed to cover or contain a
  
  

comprehensive list of all duties and results to be performed in this

position. Duties and P**