What are the responsibilities and job description for the Customer Support Operations Officer position at Mane Contract Services?
Our client is a leading organisation within the motorsport and high-performance engineering sector, recognised for delivering cutting-edge technology and exceptional customer support to professional racing teams and automotive partners worldwide.
With a strong reputation for technical excellence and innovation, they provide comprehensive support across engineering, operations, logistics, and customer racing programmes.
The Role
Applicants must be legally authorised to work in the United States at the time of application.
Reporting to the Customer Racing Director, you will play a key role in customer relations and the operational performance of motorsport activities. This position combines customer support, commercial coordination, logistics management, and ERP system deployment.
Key Responsibilities
Business Development
- Promote and sell parts and services related to customer racing programmes to internal and external clients.
- Prepare commercial proposals and manage quotations, orders, and customer relationships.
- Receive and process customer orders through to shipment.
- Support customers in identifying requirements and planning future orders.
- Contribute to sales forecasting and business planning activities.
Logistics & Spare Parts Management
- Support the optimisation of logistics flows between North America and international operations.
- Coordinate shipments with logistics and supply chain teams.
- Ensure effective order management and smooth operational delivery.
ERP Deployment & Support
- Participate in the deployment and development of ERP systems within the North American business.
- Act as a local key user for system configuration, testing, training, and user support.
- Assist teams in adopting and utilising the ERP platform effectively.
About You
You will ideally hold a Master's degree in Business, Engineering, or a related discipline and possess previous experience within motorsport, automotive, engineering, manufacturing, or another fast-paced technical environment.
Skills & Experience
- Strong knowledge of ERP systems and business processes.
- Good understanding of mechanical or technical products.
- Experience supporting customers in a technical or operational environment.
- Strong communication and stakeholder management skills.
- Ability to work effectively within an international environment.
- French language skills would be advantageous but are not essential.
Personal Attributes
- Highly organised and detail-oriented.
- Customer-focused with a proactive approach.
- Strong interpersonal and teamwork skills.
- Adaptable and comfortable working in a fast-moving environment.
What's on Offer
- The opportunity to join a globally recognised organisation within a high-performance engineering environment.
- Exposure to cutting-edge technology and world-class motorsport operations.
- Professional development within an international and collaborative team.
- The chance to contribute directly to elite-level racing programmes.
Diversity & Inclusion
Our client is committed to creating an inclusive workplace and welcomes applications from all qualified candidates. Reasonable accommodations are available throughout the recruitment process.