Sales Support & Order Admin Specialist

Customer Service Specialist

Successful and growing global importer and food manufacturer headquartered in the Mohawk Valley is seeking a Customer Service Specialist to assist the Sales and Logistics teams with managing sales orders from initial receipt & confirmation through to shipment and/or delivery of goods to customers.

As a key member of the Customer Service Team, this role will foster relationships internally with sales, accounting, and warehouse teams, as well as externally with freight partners and customers. Typical duties include confirming new order details such as price, packaging, and availability timing; assisting with the coordination of inbound and outbound freight schedules; invoicing shipped orders and assisting accounts receivable; and supporting customer needs with prompt and friendly communications.

This position requires the ability to prioritize tasks and coordinate details in order to provide timely and accurate service to our customers. This role is a key position in our daily business and reports to the Sales Support Supervisor.

Desired experience and skills include:

· Superb organizational and project management skills, with attention to detail

· Excellent verbal and written communication skills – majority of daily tasks involve concise, clear emails

· Experience in a food manufacturing environment

· Experience serving customers and the various departments involved (logistics, QA) in delivering product to a customer’s facility

· Proficient with MS Office tools (Outlook, Excel, SharePoint)

· Familiar with SAP Business One a plus

Requirements:

· Willing to work full time 40 hours/week

· High school diploma or equivalent

Salary & Benefits:

· Salary commensurate with experience

· Holiday schedule and paid time off

· Company-paid Individual Health Insurance

· Optional additional health coverage, including Dental

· 401K

· Company contribution to 401k (after one year)

· Demanding but fun work environment where the days fly by

· Work with an awesome TEAM of people

Job Type: Full-time

Pay: $18.00 - $25.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Experience:

• Office: 1 year (Required)
• Clerical: 1 year (Required)
• Order entry: 1 year (Required)

Ability to Commute:

• Utica, NY 13502 (Required)

Work Location: In person

Salary : $18 - $25