What are the responsibilities and job description for the Administrative Assistant / Customer Service Representative position at Mande Insurance & Investment Solutions?
Job Summary
About Us
We are a well-established insurance and investment agency serving a close-knit community where trust, relationships, and exceptional service are at the heart of everything we do. Our team is committed to creating a welcoming, professional environment for both clients and employees. We value integrity, collaboration, and continuous growth, and we believe in doing business the right way—by putting people first.
Build your future with our agency. Learn the ropes of the insurance and investment industries and grow your career in whichever path you choose.
Position Overview
As the first point of contact for our agency, you will help create a positive experience for every client while supporting the daily operations of our office. We're looking for someone who is organized, dependable, personable, trustworthy, and eager to learn. If you enjoy working as part of a collaborative team in a fast-paced environment, and enjoy helping people, we'd love to meet you.
Key Responsibilities
- Welcome clients and answer a multi-line phone system in a professional, friendly manner.
- Manage multiple priorities while demonstrating strong problem-solving and time management skills.
- Build positive relationships with clients by serving as a trusted point of contact.
- Provide outstanding customer service by assisting with policy changes, payments, and claims support.
- Communicate effectively with clients, mortgage companies, banks, auto dealerships, and other business partners.
- Maintain accurate client records and update information using agency software.
- Handle confidential client information with professionalism and discretion.
- Maintain a clean, organized, and welcoming office environment.
- Perform other administrative and customer service duties as needed.
Qualifications
- Excellent written, verbal, and interpersonal communication skills.
- Strong typing skills with a focus on proofreading and accurate data entry.
- Proficiency with computers and the ability to learn agency software.
- Ability to work independently while contributing to a team environment.
- Positive attitude, professionalism, and a willingness to learn.
- Ability to accept feedback, adapt to change, and remain composed under pressure.
- Strong work ethic, dependability, and commitment to ethical business practices.
- Strong organizational and time management abilities.
- Successful completion of a background check.
Preferred Qualifications
- Previous experience in customer service, administrative support, or an office setting.
Job Details
Pay: $16.00–$20.00 per hour
Job Type:
- Full-time
- Part-time
Schedule:
- Monday through Friday
- 8am - 4pm
Work Location: In person
If you're looking for more than just a job—and want to build a career with a team that values relationships, professionalism, and personal growth—we encourage you to apply. We'd love to hear from you!
Pay: $16.00 - $20.00 per hour
Benefits:
- Flexible schedule
- Paid time off
- Professional development assistance
- Retirement plan
Work Location: In person
Salary : $16 - $20