What are the responsibilities and job description for the Residential Concierge position at Mandarin Oriental?
The Residential Concierge is responsible for delivering a highly personalized and seamless service experience to residents, while supporting the overall operations and standards of the property. Under the direction of management, this role coordinates daily resident requests, facilitates services that enhance the maintenance and value of residences, and serves as a central point of communication between residents, vendors, and internal teams. The Concierge is expected to build strong relationships with residents, anticipate their needs, and maintain detailed knowledge of local amenities, transportation, dining, and events to provide informed recommendations. Key responsibilities include managing deliveries, reservations, transportation arrangements, and resident profiles; maintaining accurate records and databases; and ensuring timely follow-up on all service requests and work orders. The role also encompasses administrative support, package handling, key management, and adherence to luxury presentation standards within the lobby and front desk areas. Additionally, the Concierge must demonstrate professionalism in all communications, operate required systems, assist with vehicle handling when needed, and remain flexible in supporting special projects or operational needs, all while upholding the highest level of service consistent with a five-star residential environment.