What are the responsibilities and job description for the Dispatch / Customer Service position at Manchester Motor Freight inc?
Manchester Motor Freight is growing and has an immediate opening for a Dispatcher / Driver Manager to join our dispatching staff.
The Dispatcher is the key entry-level leader at the very center of a fast-paced team environment and is accountable to deliver results through their drivers. Our customer's needs require individuals who possess superior critical thinking skills, the ability to create solutions that exceed customer expectations and company objectives, and can effectively manage their workloads through solid tactical planning while quickly adapting to a dynamic environment. This position also requires impeccable oral and written communicative skills, the ability to demonstrate leadership and work well within a team environment. Responsibilities: The Dispatcher will manage asset utilization and drivers to ensure high delivery of customer service and fleet profitability. Additionally, the Dispatcher assists, coaches, and mentors drivers with all training and administrative items.
Responsibilities are, but not limited to:
• Managing a fleet of trucks to provide superior customer service results
• Knowledge and application of all FMCSA guidance regarding safety and driver responsibilities
• Handling urgent situations in a timely and professional manner while maintaining your poise
• Tracking drivers, loads and rail schedules to increase driver productivity and service results
• Effectively manage safety results by creating and enhancing an aggressive safety program
• Effectively network with our customer service, planning and finance functions
• Planning future workload with an emphasis on success and high driver productivity
• Other duties and responsibilities as required
Qualifications:
• The ideal candidate is a professional with excellent written and verbal communication skills
• Transportation, supply chain or logistics experience is preferred but not required
• Previous intermodal experience a plus
• Strong coaching and mentoring skills
• Strong organization and planning skills as they pertain to daily trip planning and schedules
• Possess working-level knowledge of transportation P&L metrics and levers to drive profitability
• Above average computer skills with emphasis on transportation-specific software/platforms
• Ability to prioritize workload and thrive in a fast paced, high stress environment
• Team player