What are the responsibilities and job description for the Solid Waste Collections Technician position at Manatee County Government?
Work Hours: Tuesday - Saturday, 8:00 am -4:30 pm
Expected Starting Hourly Range: $18.40 - $23.00
This classification is responsible for processing customer complaints and performing follow-up customer service regarding Solid Waste Collections to ensure customer's issues are resolved. This position provides education and public outreach to the general public regarding solid waste management and recycling programs and participates in the development and implementation of special events or programs outside of the normal garbage collection service to manage solid waste and recycling efforts.
Employment screenings, as outlined in the Personnel Policy, Rules, and Procedures Manual, will be conducted in compliance with applicable federal and Florida Laws.
Working ConditionsThe work environment may include exposure to high noise levels while performing certain essential job functions. The position requires the ability to lift and move objects weighing up to 50 pounds independently and up to 100 pounds with assistance, with or without reasonable accommodation. Work may involve strenuous physical activity under varying climatic conditions and in both indoor and outdoor environments.
Essential FunctionsThese are intended only as illustrations of the various types of work performed. The omission of specific duties does not exclude them from the position.
Applying knowledge of applicable procedures, ordinances, franchise agreements and the customer information computer system, effectively executes all skills associated with customer service including, but not limited to, answering and effectively satisfying all customer requests, inquiries and complaints regarding Solid Waste Management.
Provides support and informal training to other team members, when requested.
Prepares and communicates information clearly, effectively and tactfully, orally and in writing; establishes and maintains effective working relationships with colleagues, other County departments, other agencies, and the general public.
Assists with audits in exemptions (yard waste, solid waste and medical back door),
Performs detailed research, collects data and prepares detailed reports.
Assists in annual budget process.
Coordinates with other local departments to resolve solid waste issues.
May be involved in any aspect of the procurement procedure and processing of payments.
Performs other related duties as assigned, including participation in emergency or disaster response activities, as required and consistent with the employee’s qualifications, essential job functions, and appliable federal and Florida law.
High school diploma, or equivalent certificate of competency.Minimum of two years' experience in customer relations or related field. Completion of Solid Waste Screening Course within six months of hire date.
Valid driver's license required with valid Florida driver license required within 30 days of hire.
Equivalent combinations of education, training, and experience may be considered in meeting the minimum qualifications for this position.
Knowledge, Skills, and Abilities:Knowledge of, or ability to quickly learn, County codes and ordinances and enforcement procedures.
Ability to communicate effectively and professionally, orally and in writing.
Ability to understand and carry out oral and written instructions.
Ability to handle complaints in a professional, courteous, and efficient manner.
Ability to establish and maintain activity files and prepare periodic reports as requested.
Ability to establish and maintain effective working relationships with others. In accordance with area of assignment, may require ability to work, overtime, including weekends and holidays; ability to work emergency situations as required.
Ability to report and/or travel to various work locations.
Ability to exhibit strong, professional customer service skills.
Salary : $18 - $28