What are the responsibilities and job description for the Customer Service Representative position at Managed Staffing?
Customer Service Representative (Call Center | Data Entry) Youngstown, Ohio | Contract-to-HireAbout the RoleSeeking a Customer Service Representative to support its Central Lab Group manufacturing facility in Youngstown, Ohio. This role focuses on high-volume customer interactions across phone, email, and text, along with data entry and order processing. This is not a retail customer service role.This is a contract-to-hire position, with conversion eligibility after 90 days.What You’ll DoManage inbound and outbound customer calls in a fast-paced call center environmentCommunicate with customers via phone, email, and text messagingEnter and update customer and order information accuratelyPerform research and follow-through for all customer inquiriesResolve issues professionally and escalate when neededMeet performance metrics related to quality, productivity, and customer satisfactionCollaborate with team members and leadershipWhat We’re Looking ForStrong verbal and written communication skillsCustomer service or call center experience preferredData entry and basic administrative experienceAbility to multitask and manage time effectivelyProficiency with Microsoft Office and web-based toolsFriendly, organized, and solution-oriented mindset
Salary : $17 - $18