Patient Access Representative - Behavioral Health

The BH Patient Access Representative is responsible for professional and efficient operation of the admission process and can work independently in one or more patient access areas. Performs a variety of patient access functions related to patient check-in and check-out including: appointment scheduling, insurance verification. Demonstrates a basic understanding of the revenue cycle.

This position works closely with patients and must provide excellent customer service. Working as a member of the behavioral health team to extend the services of the behavioral health provider and assist in managing patient flow related to Behavioral Health.

What You'll Do

• Greets all patients in a courteous and timely manner.
• Answers multi-line telephone; takes clear, detailed, and legible messages and transfers calls to the appropriate department when necessary. May operate the switchboard for answering and transferring telephone calls, routine inquiries.
• Schedules patient appointments using a computerized scheduling system.
• Verifies that patient demographic and insurance information is current and correct and that required forms are completed and signed.
• Monitoring and scheduling of patients for BH referrals.
• Enters and/or updates patient information in computerized hospital information systems.
• Assembles patient charts for use; ensuring that the proper forms are on the chart according to particular visit type.
• Accurately creates tasks in EHR according to clinic protocols and works both Tasks lists and Work lists.
  
  

Who You Are

• Excellent communicator
• Detail oriented
• Good interpersonal skills
• Strong customer service skills
  
  

What You'll Need

• High school diploma or equivalent required. Associates degree preferred.
• Bilingual in Spanish is strongly preferred.
• One year experience as a Receptionist preferred.
• Good telephone etiquette.
• Computer skills required.
• Previous use of multi-line phones, fax, and copy machine preferred.
  
  

Job Information

• Full-time, day shifts.
• Starting wage $22.11 to $26.80 based on qualifications over requirements.
  
  

The foregoing description is not intended and should not be construed to be an exhaustive list of all responsibilities, skills and efforts or work conditions associated with the job. It is intended to be an accurate reflection of the general nature and level of the job. An equal opportunity employer.