What are the responsibilities and job description for the Inside Sales Specialist position at Malvern Panalytical?
Job Title: Inside Sales Specialist
Location: West Coast USA
In this role you will provide critical support to our regional/country business operations, helping us achieve success within those countries. Support will include qualification and progression of initial interest, preparation of budgetary quotations, nurturing of potential sales prospects until they are ‘sales-ready’ and, administrative tasks to ensure smooth and efficient business processes.
Responsibilities
Together we are a powerful and highly complementary combination of market leading technologies.
We are the toolmakers for the world's most innovative companies, academic institutions, and government laboratories. We are their partners in discovery.
Malvern Panalytical instruments analyze the chemical, physical and structural nature of materials, from proteins to polymers and semiconductors to minerals. Our leading technologies measure particle size, shape, concentration and zeta potential, biomolecular interactions and stability, elemental concentrations and crystallographic structure.
Micromeritics manufactures systems for the characterization of particles, powders, and porous materials for a wide- range of end markets including catalysts, chemicals, building materials, clean-tech and battery. Our leading technologies measure surface area, porosity, density, adsorption and particle activity.
SciAps specializes in portable X-ray fluorescence (XRF), laser-based (LIBS) and near-infrared (NIR) analyzers to measure any element in any environment. SciAps is the Center of Excellence for our handheld instruments.
We have a global footprint with R&D and manufacturing sites in North America, Europe, and Asia.
We are more than 2,500 employees in a customer-focused organization with sales and service offices in 20 countries, all committed to delivering expert and responsive customer support.
We are part of Spectris. Spectris combines precision with purpose, delivering progress for a more sustainable world. Precision is at the heart of what we do – our leading, high-tech instruments and software equip our customers to solve some of their greatest challenges to make the world cleaner, healthier and more productive.
Malvern Panalytical, Micromeritics & SciAps
Your Partners in Discovery
Malvern Panalytical, Micromeritics and SciAps, part of the Spectris Group, are committed to a diverse and inclusive culture where everyone can thrive and achieve a fulfilling career. Changing the world isn’t something you can do on your own, or with a single way of thinking; it takes a wide collection of experiences, stories, knowledge, and expertise. We encourage applications from underrepresented individuals and people with diverse backgrounds. Although we always select the most qualified applicant for each role and make all decisions without regard to race, sex, age, or any other protected class, we are an inclusive, equal opportunity organization that prizes diversity. Your unique perspective is important to us.
Location: West Coast USA
In this role you will provide critical support to our regional/country business operations, helping us achieve success within those countries. Support will include qualification and progression of initial interest, preparation of budgetary quotations, nurturing of potential sales prospects until they are ‘sales-ready’ and, administrative tasks to ensure smooth and efficient business processes.
Responsibilities
- Qualify all incoming leads and distribute them according to established rules and guidelines to the designated Account Manager within the territory.
- Aligned with the Sales Managers and specific Territory field Sales personnel, to take part in joint qualification calls as and when needed to best achieve annual objectives.
- Ability to identify a valid sales opportunity and follow clearly defined steps with incoming leads, to ensure qualification in good timing
- Under aligned Sales Manager goals, attending forecast and other Sales calls as needed, including alignment on Orders Targets and how to exceed them.
- Become an expert in Salesforce and other tools that may be used to increase sales effectiveness.
- Embrace new sales strategies/techniques when instructed.
- Be proficient in the features, benefits, specifications, and value propositions of Malvern Panalytical’s technical products in order to converse at the appropriate level with scientists, engineers, and academics in a wide variety of fields and disciplines.
- Maintain long-term relationships with our existing customers and acquire new customers to nurture in the main areas of particle characterisation: laser diffraction, dynamic light scattering, image analysis, microcalorimetry, XRF, XRD, NIR, contract analysis services.
- Provide additional support to the full EMEA Inside Sales team as required.
- Perform within established standards/metrics for the Inside Sales team to ensure targets are met or exceeded.
- You are a commercially savvy individual with a high sense of urgency who is willing to go the extra mile.
- You have excellent verbal, listening, and questioning skills as well as a solid understanding of our products and how they are used in industrial and academic environments.
- Impacts on growth of Malvern Panalytical’s business on a regional level. Impacts professional image of Malvern Panalytical.
- Impacts customer satisfaction.
- Demand Funnel metrics: MQLs, Opportunities, revenue.
- Proven track record in delivering effective pipeline acceleration, qualifying and nurturing programs.
- Strong attention to details, strong time management and organizational skills
- Foreign language skills and experience of marketing non-English websites is advantageous.
- Up-to-date knowledge on trends and developments in B-to-B marketing.
- You have a Bachelor of Science (B.S.) or higher; or equivalent combination of education and experience in general Biology, Biochemistry, Chemistry, Physics, Chemical Engineering, and Materials Science.
- Two to four years related sales/applications experience and/or training.
- Fluent in both written and spoken English and another language ideally.
- Self-motivation and ambition to grow in the role
- Experience in technical sales/analytical services/contract research organizations (especially within Life Sciences/Pharmaceutical industry preferred)
- able to discuss/sell services.
- Your career will take off with a comprehensive induction program. We then continue to support and develop our employees by improving their skills, knowledge and performance by in-house, on-the-job training, and external training.
- We value entrepreneurship and commitment by offering real career possibilities.
Together we are a powerful and highly complementary combination of market leading technologies.
We are the toolmakers for the world's most innovative companies, academic institutions, and government laboratories. We are their partners in discovery.
Malvern Panalytical instruments analyze the chemical, physical and structural nature of materials, from proteins to polymers and semiconductors to minerals. Our leading technologies measure particle size, shape, concentration and zeta potential, biomolecular interactions and stability, elemental concentrations and crystallographic structure.
Micromeritics manufactures systems for the characterization of particles, powders, and porous materials for a wide- range of end markets including catalysts, chemicals, building materials, clean-tech and battery. Our leading technologies measure surface area, porosity, density, adsorption and particle activity.
SciAps specializes in portable X-ray fluorescence (XRF), laser-based (LIBS) and near-infrared (NIR) analyzers to measure any element in any environment. SciAps is the Center of Excellence for our handheld instruments.
We have a global footprint with R&D and manufacturing sites in North America, Europe, and Asia.
We are more than 2,500 employees in a customer-focused organization with sales and service offices in 20 countries, all committed to delivering expert and responsive customer support.
We are part of Spectris. Spectris combines precision with purpose, delivering progress for a more sustainable world. Precision is at the heart of what we do – our leading, high-tech instruments and software equip our customers to solve some of their greatest challenges to make the world cleaner, healthier and more productive.
Malvern Panalytical, Micromeritics & SciAps
Your Partners in Discovery
Malvern Panalytical, Micromeritics and SciAps, part of the Spectris Group, are committed to a diverse and inclusive culture where everyone can thrive and achieve a fulfilling career. Changing the world isn’t something you can do on your own, or with a single way of thinking; it takes a wide collection of experiences, stories, knowledge, and expertise. We encourage applications from underrepresented individuals and people with diverse backgrounds. Although we always select the most qualified applicant for each role and make all decisions without regard to race, sex, age, or any other protected class, we are an inclusive, equal opportunity organization that prizes diversity. Your unique perspective is important to us.