What are the responsibilities and job description for the Field Service Engineer position at Malvern Panalytical Inc?
As a Field Service Engineer based in the Philadelphia, PA, or Baltimore, MD area, you’ll be the front-line ambassador of Malvern Panalytical. This role is more than just technical service—it’s about restoring customer confidence, minimizing downtime, and ensuring long-term satisfaction with our scientific instrumentation. You’ll travel extensively to customer sites across the U.S., providing installation, maintenance, troubleshooting, and training. Your ability to communicate with empathy and precision will turn service calls into positive customer experiences. If you enjoy solving problems, working independently, and making a real impact in scientific and industrial environments, this role is for you. What You Will Bring to the Role Bachelor’s degree in Electrical Engineering, Mechanical Engineering, or a STEM-related field (or equivalent technical experience) 5 years of experience troubleshooting and repairing electro-mechanical systems Confidence working independently and managing your own schedule Strong electro-mechanical skills and a customer-first mindset Comfort providing training and support to end users Ability to de-escalate tense situations and build trust with customers Familiarity with CRM systems and service documentation tools Excellent time and travel management skills Additional Requirements Must possess a valid driver’s license with a clean driving history Must hold a valid passport for domestic and international travel Must be able to obtain and maintain any required certifications or licenses Must possess a personal credit card for business-related expenses (reimbursed per company policy) Environment and Hours Travel required: up to 80%, including overnight stays Why You Should Join Malvern Panalytical At Micromeritics, you’ll be part of a global team that’s helping customers create a better world through science and innovation. You’ll work with cutting-edge instruments that support research in clean energy, pharmaceuticals, and advanced materials. Based in the U.S., you’ll enjoy flexible travel schedules, access to wellness programs, and opportunities for career growth. You’ll also be part of a company that values sustainability, community engagement, and employee development. #LI-DB1 About us - Malvern Panalytical, Micromeritics and SciAps. Together we are a powerful and highly complementary combination of market leading technologies. We are the toolmakers for the world's most innovative companies, academic institutions, and government laboratories. We are their partners in discovery. Malvern Panalytical instruments analyze the chemical, physical and structural nature of materials, from proteins to polymers and semiconductors to minerals. Our leading technologies measure particle size, shape, concentration and zeta potential, biomolecular interactions and stability, elemental concentrations and crystallographic structure. Micromeritics manufactures systems for the characterization of particles, powders, and porous materials for a wide- range of end markets including catalysts, chemicals, building materials, clean-tech and battery. Our leading technologies measure surface area, porosity, density, adsorption and particle activity. SciAps specializes in portable X-ray fluorescence (XRF), laser-based (LIBS) and near-infrared (NIR) analyzers to measure any element in any environment. SciAps is the Center of Excellence for our handheld instruments. We have a global footprint with R&D and manufacturing sites in North America, Europe, and Asia. We are more than 2,500 employees in a customer-focused organization with sales and service offices in 20 countries, all committed to delivering expert and responsive customer support. Part of Spectris plc, a publicly traded FTSE 250 company, Spectris combines precision with purpose, delivering progress for a more sustainable world. Precision is at the heart of what we do – our leading, high-tech instruments and software equip our customers to solve some of their greatest challenges to make the world cleaner, healthier and more productive. Malvern Panalytical, Micromeritics & SciAps Your Partners in Discovery Malvern Panalytical, Micromeritics and SciAps, part of the Spectris Group, are committed to a diverse and inclusive culture where everyone can thrive and achieve a fulfilling career. Changing the world isn’t something you can do on your own, or with a single way of thinking; it takes a wide collection of experiences, stories, knowledge, and expertise. We encourage applications from underrepresented individuals and people with diverse backgrounds. Although we always select the most qualified applicant for each role and make all decisions without regard to race, sex, age, or any other protected class, we are an inclusive, equal opportunity organization that prizes diversity. Your unique perspective is important to us. Together we are a powerful and highly complementary combination of market leading technologies. We are the toolmakers for the world's most innovative companies, academic institutions, and government laboratories. We are their partners in discovery. We have a global footprint with R&D and manufacturing sites in North America, Europe, and Asia. We are more than 2,500 employees in a customer-focused organization with sales and service offices in 20 countries, all committed to delivering expert and responsive customer support. Part of Spectris plc, a publicly traded FTSE 250 company, Spectris combines precision with purpose, delivering progress for a more sustainable world. Precision is at the heart of what we do – our leading, high-tech instruments and software equip our customers to solve some of their greatest challenges to make the world cleaner, healthier and more productive. Malvern Panalytical, Micromeritics & SciAps Your Partners in Discovery Malvern Panalytical, Micromeritics and SciAps, part of the Spectris Group, are committed to a diverse and inclusive culture where everyone can thrive and achieve a fulfilling career. Changing the world isn’t something you can do on your own, or with a single way of thinking; it takes a wide collection of experiences, stories, knowledge, and expertise. We encourage applications from underrepresented individuals and people with diverse backgrounds. Although we always select the most qualified applicant for each role and make all decisions without regard to race, sex, age, or any other protected class, we are an inclusive, equal opportunity organization that prizes diversity. Your unique perspective is important to us.
