What are the responsibilities and job description for the Field Service Engineer position at Service Express?
Are you someone who...
- Thrives on helping others?
- Enjoys solving challenging technical problems?
- Is passionate about working hands-on with computer hardware?
- Feels energized in a collaborative team environment?
You may be interested in the Field Service Engineer position that we have available! It’s an opportunity to join a team that meets the 24/7 data center maintenance needs of local customers with a focus on delivering exceptional service with each interaction.
This role requires driving to different customer sites within a 100-mile radius for assigned service calls. You will use your own vehicle and be reimbursed for travel expenses. Additionally, you’ll also participate in periodic training and occasional out-of-state travel.
What you'll do:
Customer Service
- Perform maintenance and repairs on data center hardware, including mid-to-high-end servers and storage devices
- Travel to customer sites to troubleshoot and resolve technical issues
- Provide exceptional service by responding quickly and efficiently to customer needs
- Communicate with confidence to ensure customers feel supported and their concerns are addressed
- Identify and proactively escalate potential technical issues
- Assist with data center relocations and inventory audits
Technical Knowledge
- Interpret maintenance manuals and collaborate with engineers to resolve complex issues
- Troubleshoot technical problems efficiently while managing multiple tasks
- Stay updated on industry advancements through training and certification programs
- Serve as a technical expert during sales calls when needed
- Document and share resolutions to improve team knowledge and efficiency
Account Management
- Prepare thorough audits and maintain documentation of service calls
- Proactively analyze and prepare for service calls to ensure quick and effective solutions
- Maintain accurate records of service activities, expenses, and customer interactions
- Collaborate with internal teams including purchasing, operations, and sales
What we're looking for:
- Strong troubleshooting skills with at least a basic knowledge of computer hardware
- Availability for on-call rotation to support customer needs
- Prior field service experience is a plus but not required
- A and/or Server Plus certifications preferred but not required
- Ability to lift up to 50 lbs and perform physical tasks such as bending, kneeling, and reaching
What we offer you:
- Workplace flexibility that empowers you
- Comprehensive training program – we hire the will and train the skill!
- Access to best-in-class support teams
- Opportunities for personal growth & career advancement
- Paid volunteer hours & your birthday off
- Multiple health insurance offerings starting on day one
- 50% health club membership reimbursement
- 401k match to help you plan for the future
- $30-$42/hour based on experience
Service Express is an equal opportunity employer. Authorization to work in the country you are applying to is a precondition of employment. Service Express does not sponsor applicants for work visas.
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Salary : $30 - $42
