What are the responsibilities and job description for the Assistant Service Manager position at Malloy Electric?
Assistant Service Manager
The Assistant Service Manager coordinates daily operations by providing leadership for service and work orders. Working with the service team through development and implementation of policies and standard operating procedures. Planning and directing operations to improve productivity, efficiency, profitability and customer satisfaction.
Responsibilities:
- Support the Mandan service team and be familiar with the staff’s capabilities, personality, skill levels and work proficiency.
- Take ownership of customer and staff issues and follow them through to resolution, resolve issues professionally and respectfully.
- Ensure repairs and other tasks are performed correctly, effectively and efficiently.
- Keep accurate records and documentation of customer service orders.
- Use provided tools and resources to help sales staff with customer work and sales orders.
- Examine shop equipment, operating conditions and facility maintenance to make repairs or outsource responsibilities to third party organizations.
- Provide information for enquiries in a timely, clear and pleasant manner.
- Identify process improvements for the service process.
- Working in a repair shop environment, with occasional on-site work at customer locations.
- Some overtime and weekend work may be required based on workload.
- Perform other functions as necessary.
Requirements:
- Associate’s degree or technical certification in Electrical, Electronics, Mechanical or Industrial Engineering required.
- Communicates clearly, concisely and openly in all verbal and written communication.
- Well-organized and responsible with customer and employee information.
- Ability to work as a team or independently and handle multiple projects.
- Proficient with computer programs.
- Ensure a positive and safety-minded work environment.
- Current and valid driver’s license to be added to Malloy’s vehicle insurance.
- Employment is contingent upon passing a background check and pre-employment drug and alcohol screening.
Job Type: Full-time
Pay: From $70,000.00 per year
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Vision insurance
Education:
- Associate (Required)
Language:
- English (Required)
License/Certification:
- Driver's License (Required)
Ability to Commute:
- Mandan, ND 58554 (Required)
Work Location: In person
Salary : $70,000