SERVICE TECHNICIAN

Why Work at Mallory?
 

For more than 40 years, Mallory has provided industrial organizations with safety expertise and supply chain efficiency along with a broad array of safety products and solutions. At Mallory Safety & Supply, we get energized by applying thought and creativity to provide best-in-class solutions. This energy has led to multi-faceted growth, with results that have allowed us to quadruple in size over the last 20 years. We are the largest independently held safety distribution company with 35 locations and over 600 employees.

Mallory Safety & Supply has always been a family-owned and privately held business. Our business model is customer-based; we thrive by providing basic service brilliance! We offer a casual work environment, professional development opportunities, and a strong culture built around our 33 Core Values. We are looking for dedicated, motivated, and smart team members who want to grow with our company.

Mallory Safety & Supply is Hiring a Service Technician!
 

Here we grow again! Mallory continues to grow by 15-18% year after year. Due to this continued growth, we are looking to welcome a new Service Technician to support our Service team. Our service team plays a critical role in helping customers maintain and repair the equipment that keeps their employees safe. We invest in our employees by offering certifications, ongoing training, professional development opportunities, and a company culture that has helped us maintain outstanding employee retention.

At Mallory, you aren't "just a number." Every employee contributes to our success and has the opportunity to make an impact every day. We offer free business courses designed to help employees understand all aspects of the business and build rewarding careers.

By joining our team, you are committing to the highest safety standards and bringing your skills, vision, and values to help make Mallory even more successful.

Benefits Include:
 

• Medical, Dental, and Vision Insurance
• 401(k) with employer match
• Employer-paid Long-Term Disability
• Voluntary Life, Accident, and Disability Insurance
• Employee Assistance Program
• 10 hours of PTO accrued monthly to start
• 7 Paid Holidays
• Annual Appraisals and Bi-Annual Reviews
• Employee Discounts and Mallory Swag
• Certifications and Continued Professional Development
• Opportunities for Promotion and Career Growth
• Monday through Friday Schedule – No Nights or Weekends
• Positive and Employee-Centric Company Culture

About the Role
 

This position typically works Monday through Friday from 7:30 AM to 4:00 PM. Because we provide onsite services to customers, flexibility is required for occasional earlier start times or later end times depending on customer schedules and project needs.

As a Service Technician, your overall objective will be to meet the needs of our customers by inspecting, maintaining, assembling, and repairing life-saving industrial safety equipment. This role combines hands-on mechanical work, customer service, technology, and operations support. You'll spend time both in our facility and at customer locations throughout the region.

This is an excellent opportunity for someone who enjoys working with their hands, solving problems, building relationships, learning new skills, and working in a dynamic environment where every day is different.

How You Can Make an Impact
 

• Assemble, inspect, service, and repair life-saving industrial safety equipment
• Travel to customer locations throughout the local area to perform inspections, maintenance, and service work
• Build and maintain positive customer relationships while serving as a professional representative of Mallory
• Utilize order entry and service software to document repairs, inspections, and customer needs
• Pick, organize, and put away parts and inventory needed for service work
• Assist with shipping and receiving activities to support daily operations
• Complete ongoing internal and external training programs to expand technical knowledge and certifications
• Collaborate with team members on service projects, customer initiatives, and continuous improvement efforts

What Makes This Role Unique?
 

No two days are the same. Our technicians work on a wide variety of safety equipment and are continually learning new products, repair techniques, and technologies. New team members are often learning multiple equipment types simultaneously, creating a fast-paced and engaging environment with significant opportunities for growth and development.

Success in this role requires adaptability, a strong work ethic, excellent attendance, and a willingness to continuously learn. If you enjoy working with your hands, solving problems, building customer relationships, and developing new skills, you'll thrive on our team.

What We're Looking For
 

• Valid driver's license with at least two years of driving experience and a driving record that aligns with our Safe Driver Policy
• Ability to operate company vehicles including service vans and pickup trucks, and occasionally drive rental box trucks (typically 16-18 feet)
• Real ID or other travel-compliant identification required for occasional out-of-state travel and training opportunities
• Strong mechanical aptitude and basic experience using hand tools and power tools
• Comfortable using computers, software applications, and technology
• Previous experience with safety equipment, industrial equipment, maintenance, mechanical repair, or related fields preferred
• Demonstrated history of reliability, strong attendance, and longevity in previous positions
• Ability to learn multiple equipment types and repair processes in a fast-paced environment
• Strong customer service and relationship-building skills
• Ability to lift up to 50 pounds and regularly bend, reach, twist, stand, and walk throughout the workday
• Ability to travel occasionally for training, team projects, and professional development opportunities
• Ability to read and write in English

Our Ideal Candidate
 

Our ideal candidate is someone who is dependable, eager to learn, mechanically inclined, and committed to building a long-term career. We are looking for someone with a proven track record of showing up consistently, taking initiative, and adapting quickly to new challenges. Strong attendance and reliability are critical to success in this role.

If you are motivated, self-driven, and care about doing quality work while helping customers stay safe, we offer an environment where you can thrive and build a rewarding career.

Mallory Safety & Supply is an Equal Opportunity Employer. Qualified applicants will receive consideration without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, gender expression, veteran status, or disability. Veterans are encouraged to apply.

To learn more about Mallory Safety & Supply and our products, please visit www.mallory.com.

Salary : $22 - $24