What are the responsibilities and job description for the Service Dispatcher position at Mall City Mechanical?
We are looking to add a Service Dispatcher to our incredible team. This role takes all incoming communications for the service department including customers calling to schedule emergency or future service, and technicians calling for job numbers and/or purchase order numbers. This role is in person and will mainly report to our Kalamazoo location.
Our culture is designed to thrive with high autonomy and deep talent expertise. Our people are responsible for exemplifying our organizational values:
- Trust - We do what we say
- Commitment - We finish at all costs
- Drive - We lead by example
- Excellence - We never settle
If you are driven and have a passion for innovative solutions, MCM is the perfect fit for you.
This position creates work orders for all service-related dispatch and verifies all information for accuracy and completeness; assists the service manager in day-to-day tasks as assigned; and assists others as needed.
Do you have excellent written and verbal communication skills and enjoy working in a fast-paced environment? Let's talk.
Job Type: Full-time
Benefits:
- 401(k)
- 401(k) matching
- Health insurance
- Paid time off
- Vision insurance
Schedule:
- Monday to Friday
Experience:
- Dispatching: 1 year (Preferred)
Ability to Commute:
- Kalamazoo, MI 49009 (Required)
Work Location: In person