Supply Program Operations Lead (Remote)

Our client in the hospitality and travel sector has recently expanded to launch an innovative services division. This new business enhances guest journeys through access to high-quality, professionally vetted service providersfrom private chefs and wellness experts to photographers and stylistsreimagining travel through unique, service-driven experiences.

We're seeking a Supply Program Operations Lead to build and run the operating system that transforms partner integrations and channel programs into predictable net-new active services (NAAS) and profitable growth. In this role, you won't negotiate deals; instead, you'll design the strategy, programs, and performance engine that maximize the value of partner, marketing, and sales initiatives.

• Strategic Analysis & Opportunity Sizing
  • Own the supply KPI tree end-to-end (growth, conversion, CAC, etc.)
  • Identify gaps, size TAM/SAM by partner/geo/segment
  • Prioritize highest-impact opportunities
• Organic Growth System Development
  • Establish always-on, non-paid growth levers in collaboration with Marketing
  • Implement SEO/content strategies, community/referral programs, partner co-marketing
  • Design lifecycle programs (welcome activation quality reactivation) using CRM/nurture, triggered messaging, and in-product nudges
• Incentive Program Design
  • Create tiered bounties, credits, co-op funds, and performance bonuses
  • Define eligibility rules, abuse protections, and clear payout logic
  • Optimize for improved activation, quality, and economics
• Affiliate Program Management
  • Build and scale affiliate/creator/connector programs (networks direct)
  • Establish accurate tracking, transparent dashboards, and compliance protocols
  • Focus on incremental NAAS rather than vanity metrics
• Strategic Execution
  • Transform priorities into clear charters with hypotheses, budgets, owners, and timelines
  • Execute phased pilots (geo/segment splits)
  • Scale successful initiatives with playbooks and SOPs
• Analytics & Measurement
  • Lead experimentation and attribution (A/B tests, geo splits, MMM/causal reads)
  • Develop self-serve dashboards and weekly reporting
  • Quantify incrementality, LTV/CAC, and payback periods
• System Optimization
  • Partner with Product/Engineering to implement tooling for catalog standards, QA, lifecycle triggers
  • Create efficient payout systems and partner portals
  • Reduce manual operations per unit
• Cross-Functional Leadership
  • Align Marketing, Sales/Field, Partnerships, Operations, Legal/Policy, and Finance
  • Establish goals, SLAs, and WBR/QBR cadences
  • Publish performance scorecards by lever/region/partner
• Results Ownership
  • Deeply understand performance metrics
  • Design and implement strategic plans
  • Measure results and scale successful initiatives
  • Complete the loop from insight action growth

• 8 years of experience in marketplace/growth/supply operations or consulting spanning performance marketing, partnerships, and sales execution
• Consulting background (top-tier strategy/ops) with MBA preferred
• Proven ability to transform strategy into scalable, measurable programs
• Advanced SQL skills (window functions, cohorting, experiment analysis)
• Strong analytics capabilities with proficiency in Sheets/Excel and BI tools like Tableau
• Experience with SMB and B2B sales cycles
• Track record of designing incentive/partner tiering, SLAs, attribution models, and operating cadences
• Exceptional cross-functional leadership and communication skills
• Ability to influence at executive and field levels through crisp writing and presentations

• Location: San Francisco, CA
• Work Arrangement: Hybrid (PST hours)
• Start Date: November 25, 2025
• Duration: 12 months
• Schedule: Full-time, 40 hours/week, Monday-Friday
• Pay Rate: Up to $135/hour
• Team: Services - Supply & RevOps

Success in this role will be measured by accelerated growth of the Services business, including supply growth, improved quality/conversion rates, and steadily improving unit economics.