Supply Program Operations Lead (contract)

Airbnb was born in 2007 when two Hosts welcomed three guests to their San Francisco home, and has since grown to over 4 million Hosts who have welcomed more than 1 billion guest arrivals in more than 100, 000 cities and towns located in 220 countries and regions across the globe. Every day, Hosts offer unique stays and one-of-a-kind activities that make it possible for guests to experience the world in a more authentic, connected way.

Airbnb was born with a creative spirit, and it’s one of the most defining parts of our culture. We use our curiosity and imagination to come up with unconventional solutions. These are the ideas at the core of Airbnb:

• Our community is based on connection and belonging.
• Our creativity allows us to imagine new possibilities for people.
• Our responsibility is to all of our stakeholders.
• It takes a unified team committed to our core values to embody these ideas, and our fast-moving team is committed to leading as a 21st century company.
  
  

Location: San Francisco, CA (Hybrid, PST hours)

About Airbnb Services

Airbnb recently expanded beyond its core homes business to launch a new business, Services. Services enhance the guest journey through access to high-quality, professionally vetted and trusted providers. From private chefs and wellness experts to photographers and stylists, our platform is reimagining travel by unlocking unique, service-driven moments for guests.

About The Role

Airbnb Services is rapidly growing and looking to unlock high-quality services and tours at scale. We’re hiring a Supply Program Operations Lead to build and run the operating system that turns partner integrations and channel programs into predictable net-new active services (NAAS) and profitable growth. You won’t negotiate the deals; you’ll design the strategy, programs, and performance engine that maximize the value of our partner, marketing, and sales motions.

What you’ll do:

• Diagnose & size opportunities. Own the supply KPI tree end-to-end (growth, conversion, CAC, etc)). Identify gaps, size TAM/SAM by partner/geo/segment, and prioritize the highest-impact bets.
• Build the organic growth system (with Marketing). Stand up always-on, non-paid levers: SEO/content surfaces, community/referrals, partner co-marketing, and lifecycle programs (welcome → activation → quality → reactivation) using CRM/nurture, triggered messaging, and in-product nudges.
• Design scalable incentives. Create tiered bounties, credits, co-op funds, and performance bonuses that improve activation, quality, and economics; define eligibility rules, abuse protections, and clear payout logic.
• Launch and scale affiliates. Build an affiliate/creator/connector program (networks direct) with accurate tracking, transparent dashboards, and compliance—optimize for incremental NAAS, not vanity volume.
• Translate strategy into plans. Turn priorities into crisp charters with hypotheses, budgets, owners, and timelines; run phased pilots (geo/segment splits), then scale what works with playbooks and SOPs.
• Instrument, measure, and learn. Own experimentation and attribution (A/B, geo splits, MMM/causal reads). Build self-serve dashboards and weekly readouts; quantify incrementality, LTV/CAC, and payback.
• Systematize & automate. Partner with Product/Eng to ship tooling for catalog standards, QA, lifecycle triggers, payouts, and partner portals; drive down manual touches per unit.
• Enable cross-functional execution. Align Marketing, Sales/Field, Partnerships, Scaled Ops, Legal/Policy, and Finance on goals, SLAs, and WBR/QBR cadences; publish scorecards by lever/region/partner.
• Own outcomes. Understand performance deeply, size opportunities, design and implement the plan, measure results, and build it out at scale—closing the loop from insight → action → growth.
  
  

Success = accelerated growth of the Services business: supply growth, improved quality/conversion, and steadily improving unit economics.

Qualifications:

• 8 years in marketplace/growth/supply ops or consulting spanning performance marketing, partnerships, and sales execution
• Consulting background (top-tier strategy/ops) with MBA preferred; proven ability to turn strategy into scalable, measurable programs.
• Advanced SQL (window functions, cohorting, experiment reads) and strong analytics; proficiency with Sheets/Excel and a BI tools like Tableau
• Experience with SMB and B2B sales cycles
• Track record designing incentive/partner tiering, SLAs, attribution models, and WBR/QBR operating cadences.
• Exceptional cross-functional leadership and crisp writing; able to influence at exec and field levels.
  
  

Belonging & Accommodations:

Airbnb is committed to working with the best and brightest people from the broadest talent pool possible. We believe a diversity of ideas fosters innovation and engagement, and allows us to attract the best people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply. If you need assistance, or reasonable accommodation during the application and recruiting process, please connect with your talent sourcing partner.

Pay Rate Range: $120-$135/hr

Benefits: Medical, Dental, Vision, 401K