Managing Director - The Adolphus

Recognized for more than a century as the iconic address for Dallas hospitality, The Adolphus offers timeless culture, vibrant and storied surroundings, imaginative and collaborative food and drink, and immersive guest experiences. In its thoughtful reimagining, the 407-room downtown hotel recalls a grand European home - elegant, welcoming, and richly layered.

We are seeking an experienced Managing Director to serve as the senior leader responsible for the overall performance, operations, and long-term success of this landmark property. This role provides strategic and operational leadership across all departments, ensuring excellence in guest satisfaction, financial performance, team engagement, operational efficiency, and brand integrity.

The Managing Director sets the cultural tone, drives profitability, and delivers a consistently exceptional guest experience - championing operational consistency while celebrating local individuality. This is a highly visible leadership role requiring both strategic vision and hands-on execution within a luxury lifestyle environment.

Key Responsibilities

• Oversee daily operations of all hotel departments (front office, housekeeping, food & beverage, engineering, people culture, etc.).
• Ensure quality standards are met across all areas, including guest service, cleanliness, and safety.
• Conduct regular inspections of the property to ensure compliance with health and safety regulations.
• Prepare and manage the hotel’s annual budget.
• Monitor financial performance and implement cost-control measures.
• Analyze profit and loss statements and take corrective actions as necessary.
• Ensure all financial reporting is accurate and timely.
• Maintain a high standard of customer service and resolve guest complaints effectively.
• Monitor guest feedback and take actions to improve satisfaction scores.
• Foster a culture focused on delivering exceptional guest experiences.
• Recruit, train, and manage hotel team, ensuring high performance and engagement.
• Provide coaching and development opportunities.
• Promote teamwork and a positive working environment in partnership with Senior Leadership Team.

Requested Capabilities

• 5 years as a General Manager, ideally in luxury lifestyle environments.
• Proven track record of performance, team development, and career progression.
• Strong operational and financial acumen.
• Skilled communicator and problem solver with a hands-on leadership approach.
• Proficiency in hotel systems such as Opera or similar PMS platforms.
• Ability to work a flexible schedule, including nights and weekends.
• Must be able to stand, walk, and sit for extended periods and lift up to 50 pounds.

As part of the Makeready collection, we proudly offer a variety of thoughtful benefits and perks for eligible team members including accommodating PTO/PTO exchange, medical/dental/vision benefits, maternity/paternity leave, pet insurance, company-matched dependent care & 401k, student loan repayment program and a wide range of additional ancillary benefits. The health, happiness and well-being of our team is our top priority. 

We take pride in our Guiding Principles to help define how we successfully work together. We follow them not out of duty but live by them instinctively.

Makeready LLC and its affiliated entities are proud to encourage and support an environment where everyone can be a successful team member as their true independent self. We are an equal opportunity workplace and employer that does not discriminate based on race, color, disability, gender/sex, sexual orientation, religion, national origin, age, veteran status, or any other protected status. We are committed to building a team and a workplace where we are all able to be successful based solely on our individual qualifications, experience, abilities and job performance.