What are the responsibilities and job description for the Front Desk Agent position at Makeready LLC?
At The Joseph in Nashville, we believe true luxury is both seen and unseen—defined as much by the precision behind the curtain as the experience in front of it.
We believe exceptional hospitality begins with meaningful human connection. As a Front Desk Agent, you will serve as the face of the hotel—creating memorable first impressions, delivering personalized service, and ensuring every guest feels welcomed, valued, and cared for throughout their stay. This role is ideal for a hospitality professional who thrives in a fast-paced environment while maintaining warmth, professionalism, and attention to detail.
Requested Tasks
- Welcome guests with a warm, engaging, and professional demeanor during check-in and check-out experiences
- Provide personalized service while efficiently handling guest arrivals, departures, room assignments, and billing procedures
- Answer guest questions regarding hotel amenities, services, dining options, local attractions, and transportation
- Anticipate guest needs and proactively resolve concerns to ensure a seamless and memorable stay
- Maintain an active and visible presence in the lobby, offering assistance and hospitality whenever needed
- Accurately process payments, cash handling, room charges, and adjustments in accordance with hotel procedures
- Coordinate with Housekeeping, Engineering, Valet, and other departments to ensure guest requests are fulfilled promptly
- Maintain confidentiality and security of guest information
- Handle guest requests, special accommodations, and service recovery situations with professionalism and urgency
- Ensure the front desk, lobby, and guest-facing areas remain organized, clean, and welcoming
- Follow all hotel policies, procedures, safety standards, and brand expectations
Requested Capabilities
- Previous hotel front desk, hospitality, or guest service experience preferred
- Strong communication and interpersonal skills with an approachable and polished presence
- Passion for delivering elevated guest experiences and personalized hospitality
- Ability to multitask and remain composed in a fast-paced environment
- Strong organizational skills and attention to detail
- Comfortable using hotel property management systems, Microsoft Office, and related technology platforms
- Flexible schedule availability including mornings, evenings, weekends, and holidays
- Ability to problem-solve independently and exercise sound judgment
- Ability to stand and walk for extended periods throughout the shift
- Ability to occasionally lift and carry items weighing up to 25 pounds
- Ability to bend, reach, and move throughout guest-facing areas as needed
- Ability to work in a fast-paced environment while maintaining professionalism and poise
As part of Makeready, we offer a benefits experience designed with intention—supporting the full life of our team, not just their time at work. Eligible team members have access to flexible PTO and PTO exchange, comprehensive medical, dental, and vision coverage, parental leave, pet insurance, company-matched dependent care and 401(k), student loan repayment support, and a thoughtful range of additional benefits.
We believe our best work happens when our people feel supported, seen, and set up to thrive—at work and beyond.
Our Guiding Principles are the foundation of how we show up for one another and for our guests. They’re not rules to follow—they’re second nature to us, shaping how we think, act, and build together every day.
Makeready LLC and its affiliated entities are proud to encourage and support an environment where everyone can be a successful team member as their true independent self. We are an equal opportunity workplace and employer that does not discriminate based on race, color, disability, gender/sex, sexual orientation, religion, national origin, age, veteran status, or any other protected status. We are committed to building a team and a workplace where we are all able to be successful based solely on our individual qualifications, experience, abilities and job performance.