What are the responsibilities and job description for the Director of People and Culture position at Makeready LLC?
Noelle serves as a gathering place for some of the city's most interesting voices and makers as it continues to contribute to the spirit that makes it so unique.
At Noelle, our people are the heart of everything we do. The Director of People and Culture serves as the senior People and Culture leader for the property — a strategic partner to the Managing Director and Property Leadership Team. This role champions a people-first culture while ensuring operational excellence, compliance, and alignment with Makeready’s Guiding Principles.
Requested Tasks
- Lead all People Culture operations in alignment with Makeready standards and policies
- Partner closely with the Corporate Director of People Culture on audits, initiatives, and strategic programs
- Drive continuous improvement efforts to strengthen people practices and organizational effectiveness
- Lead and mentor on-property People Culture team members (if applicable)
- Coach department leaders on People best practices and leadership effectiveness
- Guide leaders in effective recruiting, interviewing, and selection practices
- Build and maintain strong candidate pipelines through proactive recruiting and community engagement
- Ensure a consistent, hospitality-driven candidate and onboarding experience
- Partner with leadership to drive high levels of team member engagement
- Oversee engagement survey action planning and execution
- Advise on performance management, corrective action, and development planning
- Ensure investigations and terminations are handled appropriately and escalated when necessary
- Maintain strong knowledge of employment laws and regulatory requirements
- Ensure compliance with federal, state, and local labor laws
- Oversee accurate documentation of employee relations matters, leaves, and accommodations
- Safeguard confidentiality and integrity of all team member information
- Serve as a culture ambassador across meetings, interviews, onboarding, and daily operations
Requested Capabilities
- Prior experience as a property-level People Culture Director or Manager required
- Strong knowledge of Human Resources practices, employment law, and employee relations
- Experience leading and developing People Culture or HR teams preferred
- Proven ability to build trusted partnerships with executive and operational leaders
- Proficiency in Microsoft Office and Outlook
- Highly organized, detail-oriented, and analytical
- Exceptional discretion and ability to manage confidential information
- Strong problem-solving and decision-making skills
- Professional, emotionally intelligent leadership style
- Ability to stand or walk for extended periods and lift up to 50 pounds
- Commitment to adhering to Makeready's Guiding Principles and property policies and procedures
As part of the Makeready collection, we proudly offer a variety of thoughtful benefits and perks for eligible team members including accommodating PTO/PTO exchange, medical/dental/vision benefits, maternity/paternity leave, pet insurance, company-matched dependent care & 401k, student loan repayment program and a wide range of additional ancillary benefits. The health, happiness and well-being of our team is our top priority.
We take pride in our Guiding Principles to help define how we successfully work together. We follow them not out of duty but live by them instinctively.
Makeready LLC and its affiliated entities are proud to encourage and support an environment where everyone can be a successful team member as their true independent self. We are an equal opportunity workplace and employer that does not discriminate based on race, color, disability, gender/sex, sexual orientation, religion, national origin, age, veteran status, or any other protected status. We are committed to building a team and a workplace where we are all able to be successful based solely on our individual qualifications, experience, abilities and job performance.