Manager, Safety & Security

Overview

The Safety & Security department is seeking a Manager to support the League’s security operations, including domestic and international matches. This role works closely with the Soccer Security Agent Program, monitoring security compliance and fan code of conduct incidents, ensuring appropriate follow-up.

They will support development of policy and procedures, proportionate coverage according to risk, and coordination with relevant stakeholders to ensure the safe delivery of all MLS and SUM events.

Responsibilities

• Apply an intelligence-led, risk-based approach to ensure sufficient and appropriate resources are deployed.
• Assist with the Soccer Security Agent (and Regional) Program, including recruitment, training, and retention.
• Lead all aspects of the security incident database related to league-wide fan misconduct, ensuring accurate follow-up and dispositions are driven at the league and club level.
• Assist with current and past trends related to security incidents and find opportunities to update security policies and procedures.
• Liaise daily with all MLS Clubs on incident investigation, tracking and documentation of discipline.
• Monitor information received from a variety of reports, including match-day reporting, venue assessments and handling periodic reporting.
• Assist as needed with:
  • venue assessments
  • hostile vehicle mitigation standards
  • static crowd protection and
  • Red Team audit follow ups.
• Review available information and provide ongoing security recommendations related to venue security protocols
• Ability to travel and to work non-traditional hours, including evenings, weekends, and holidays.
• Additional responsibilities as assigned

Qualifications

• Bachelor’s Degree in Sport Management, Business, Analytics or a related field required
• 5 years of experience in Safety & Security (Sports)

Required Skills

• Proven understanding of a comprehensive safety and security model
  • Risk assessment methodology
  • Active and passive security measures
  • Data capture, analysis, and dissemination
• Leadership traits to include:
  • Developing personnel
  • Building and improving relationships
  • Accomplishing the current task within the organization’s goals and standards
• Strong interpersonal skills and the ability to effectively communicate, both written and verbally
• High-level of commitment to a quality work product and organizational ethics, integrity and compliance.
• Proficiency in Word, Excel, PowerPoint, Outlook, Smartsheet, and Orbit
• Demonstrated decision making and problem-solving skills
• Work in a decentralized landscape with minimal direction
• High attention to detail with the ability to multi-task and meet deadlines with minimal supervision
• Ability to work non-traditional hours, including evenings, weekends, and holidays

 Desired Skills

• Knowledge of sport event safety and security
• Knowledge of the National Incident Management System (NIMS)
• Completion of ICS 100, 200, 700, and 800 courses

Total Rewards

Major League Soccer offers a competitive starting base salary of $80,000 - $88,000, based on individual qualifications, market financials, and operational business needs. We are committed to providing a Total Rewards package that attracts, supports, engages, and retains talent. Our benefits package includes comprehensive medical, dental, and vision coverage, a $500 wellness reimbursement, and generous Holiday and PTO schedule to promote work-life balance. We also prioritize career and professional development, offering on-the-job training, feedback, and ongoing educational opportunities.

Major League Soccer believes in the value of in-person collaboration to support teamwork, creativity, and connection. Employees in this role are expected to work a four (4) day in-office schedule, with the flexibility to work remotely one (1) day each week, based on business and department needs.

Major League Soccer is an equal opportunity employer. Employment decisions are made without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability, genetic information, protected veteran status, or any other characteristic protected by applicable federal, state, or local law. 

Major League Soccer is committed to providing reasonable accommodations to individuals with disabilities throughout the application and hiring process, as well as during employment. Applicants who require an accommodation may contact Human Resources to request assistance.

Join our team and help support the growth and success of Major League Soccer.