Concierge

Concierge

Majestic Care of Sagamore is looking for Concierge to join our team's mission and believe in our core values! Our mission: Through the hearts of our Care Team Members, we provide excellent healthcare to those we serve.

Our Core Values...

L - Listening

E - Empathy

A - Accountability

D - Decisiveness

This is how we create a culture to LEAD with Love.

Position Overview:

• Provide top-notch customer service to all residents, family members, vendors, and employees

• Answer telephone, transfer calls, take and deliver accurate messages

• Distribute resident and office mail

• Fax and photocopy documents as requested

• Assist with maintenance of files as needed

• Maintain front desk and lobby areas, ensuring they are clean and free from clutter

Key Responsibilities:

• Answers telephone and direct the caller to the appropriate individual. Also, provides information such as community address, directions to the community location, community fax numbers, company website, and other related information

• Greets and directs visitors to the community

• Receives, sorts, and forwards' incoming mail

• Coordinates the pick-up and delivery of express mail services (FedEx, UPS, etc.)

• Resolving customer questions and concerns

• Creates and maintains a welcoming, professional atmosphere at all times through polished appearance and appropriate dress, courteous and accurate handling of inquiries, and professional phone etiquette.

• Serves as the first point of contact for residents, families, vendors and guests by answering and directing calls, providing accurate information and acknowledging ALL individuals with eye contact and a warm greeting upon entering and exiting the community

• May also serve as back up for tour inquiries

• This position serves as the Hub for the community

Qualifications:

• Enjoy providing exceptional customer service and care to our senior residents

• Appreciate the value of being a dependable & responsible member of greater team

• At least 1 year of experience in a customer service setting preferred.

• Prior experience working in senior living or other healthcare environment is preferred, but not required

• Ability to communicate effectively with residents, families, and the general public

• Compassion and desire to work with the elderly

Majestic Difference Benefits:

• Quarterly Pay Increase

• Daily Pay

• Company-Paid Life Insurance

• Telehealth Services

• Double Pay on Holiday

• Care Team Member Relief Fund

Join the Majestic Care team where compassion meets excellence!

#HiMed